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The business value of online consumer reviews and management response to hotel performance
Xie, Karen L.; Zhang, Zili; Zhang, Ziqiong - In: International journal of hospitality management 43 (2014), pp. 1-12
Persistent link: https://www.econbiz.de/10010427938
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Booking now or later : do online peer reviews matter?
Zhang, Zili; Liang, Sai; Li, Hengyun; Zhang, Ziqiong - In: International journal of hospitality management 77 (2019), pp. 147-158
Persistent link: https://www.econbiz.de/10011988490
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Effects of managerial response on consumer eWOM and hotel performance : evidence from TripAdvisor
Xie, Karen L.; Zhang, Zili; Zhang, Ziqiong; Singh, Amrik; … - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 2013-2034
Persistent link: https://www.econbiz.de/10011624247
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How rainy-day blues affect customers’ evaluation behavior : evidence from online reviews
Zhang, Ziqiong; Qiao, Shuchen; Li, Hengyun; Zhang, Zili - In: International journal of hospitality management 100 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013266147
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Are high-status reviewers more likely to seek anonymity? : evidence from an online review platform
Zhang, Zhiyun; Zhang, Ziqiong; Liu, Sen; Zhang, Zili - In: Journal of retailing and consumer services 78 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015095234