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Examining customer perception and behaviour through social media research : an empirical study of the United Airlines overbooking crisis

Ma, Jie; Tse, Ying Kei; Wang, Xiaojun; Zhang, Minhao - In: Transportation research / E : an international journal 127 (2019), pp. 192-205

Persistent link: https://www.econbiz.de/10012041131

Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry

Li, Xinwei; Xu, Mao; Zeng, Wenjuan; Tse, Ying Kei; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-15

Persistent link: https://www.econbiz.de/10014239860

Causal recipes of customer loyalty in a sharing economy : integrating social media analytics and fsQCA

Lee, Carmen Kar Hang; Tse, Ying Kei; Leung, Eric Ka Ho; … - In: Journal of business research : JBR 181 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10014556536

Mapping the relationship between social media usage and organizational performance : a meta-analysis

Liu, Zhenyuan; Geng, Ruoqi; Tse, Ying Kei; Han, Shuihua - In: Technological forecasting & social change : an … 187 (2023), pp. 1-17

Persistent link: https://www.econbiz.de/10014328905

Examining corporate social irresponsibility in manufacturing : an eye-tracking study of social media news

Li, Xinwei; Tse, Ying Kei; Bu, Xiangzhi - 2025

Persistent link: https://www.econbiz.de/10015373767

Shaping social media analytics in the pursuit of organisational agility : a real options theory perspective

Zhang, Minhao; Wang, Yichuan; Olya, Hossein - In: Tourism management : research, policies, practice 88 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013194285

Real-time big data processing for instantaneous marketing decisions : a problematization approach

Jabbar, Abdul; Akhtar, Pervaiz; Dani, Samir - In: Industrial marketing management : the international … 90 (2020), pp. 558-569

Persistent link: https://www.econbiz.de/10012372716

Emancipatory ethical social media campaigns : fostering relationship harmony and peace

Ghouri, Arsalan Mujahid; Akhtar, Pervaiz; Vachkova, Maya; … - In: Journal of business ethics : JBE 164 (2020) 2, pp. 287-300

While emancipatory ethical social media campaigns play an imperative role for fostering relationship and facilitating peace, limited research has examined the motivational response from peace-promoting viral videos. This research scrutinizes the effects of a viral video titled “Peace...

Persistent link: https://www.econbiz.de/10012227910