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Social web
Relationship marketing
31,383
Beziehungsmarketing
30,722
Service quality
24,130
Dienstleistungsqualität
23,382
Consumer behaviour
17,315
Konsumentenverhalten
17,098
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Theorie
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3,130
Supplier relationship management
3,128
Social Web
3,103
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2,955
Online retailing
2,947
Wirtschaftsprüfung
2,879
Financial audit
2,873
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2,740
E-commerce
2,673
USA
2,627
Marketingmanagement
2,583
Brand image
2,582
Marketing management
2,570
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2,568
Krankenhaus
2,565
United States
2,562
Hospital
2,541
Kundenintegration
2,404
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2,253
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Loureiro, Sandra Maria Correia
17
Harrigan, Paul
15
Agnihotri, Raj
13
Hollebeek, Linda D.
13
Ozuem, Wilson
13
Filieri, Raffaele
10
Ahuja, Vandana
9
Rather, Raouf Ahmad
8
Rita, Paulo
8
Bilgihan, Anil
7
Itani, Omar S.
7
Karjaluoto, Heikki
7
Law, Rob
7
Malthouse, Edward C.
7
Thaichon, Park
7
Veloutsou, Cleopatra
7
Vrontis, Demetris
7
Alavi, Shirin
6
Alt, Rainer
6
Bilro, Ricardo Godinho
6
Brodie, Roderick J.
6
Carlson, Jamie
6
Constantinides, Efthymios
6
Dholakia, Utpal M.
6
Flavián Blanco, Carlos
6
Gligor, David
6
Haenlein, Michael
6
Kamboj, Shampy
6
Kannan, P. K.
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Khan, Imran
6
Ko, Eunju
6
Luoma-aho, Vilma
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6
Muhammad Anshari
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Möhlenbruch, Dirk
6
Rahman, Zillur
6
Theobald, Elke
6
Usman, Osly
6
Bernoff, Josh
5
Bozkurt, Sıddık
5
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Springer Fachmedien Wiesbaden
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IGI Global
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Information Resources Management Association
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National Bureau of Economic Research
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AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
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American Marketing Association
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Apprimus Verlag
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Deutsches Forschungsinst. f. öffentl. Verwaltung Speyer
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Fachhochschule Reutlingen / European School of Business
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
1
Galileo Press
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Helmut-Schmidt-Universität/Universität der Bundeswehr Hamburg
1
Interdisziplinäre Tagung des Forschungsnetzwerkes Europäische Kulturen in der Wirtschaftskommunikation <17., 2017, Frankfurt am Main>
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
Internationale und Interdisziplinäre Jahrestagung des Forschungsnetzwerks Europäische Kulturen in der Wirtschaftskommunikation <19., 2019, Wien>
1
Springer-Verlag GmbH
1
Steria Mummert Consulting AG
1
Wiener Globalisierungs-Symposium <8, 2007, Wien>
1
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Wissenschaftliche Konferenz Eventforschung <3, 2011, Chemnitz>
1
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Journal of business research : JBR
129
Journal of retailing and consumer services
120
International journal of internet marketing and advertising : IJIMA
47
Industrial marketing management : the international journal for industrial and high-tech firms
45
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
41
The journal of product & brand management
39
International journal of hospitality management
34
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
Journal of internet commerce
31
The journal of brand management : an international journal
30
Journal of strategic marketing
28
International journal of electronic marketing and retailing : IJEMR
27
Journal of promotion management : innovations in planning and applied research
27
Technological forecasting & social change : an international journal
27
Tourism management : research, policies, practice
26
Asia Pacific journal of marketing and logistics
25
International journal of contemporary hospitality management
24
International journal of business information systems : IJBIS
23
Marketing intelligence & planning
23
Business horizons
22
Electronic commerce research
21
Journal of hospitality marketing & management
21
The journal of services marketing
21
Psychology & marketing
20
Journal of marketing communications
19
Journal of service management
19
Journal of marketing management : MM
18
The service industries journal
18
International journal of electronic customer relationship management : IJECRM
16
Journal of electronic commerce research : JECR
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Journal of marketing
16
The journal of business & industrial marketing
16
Cogent business & management
15
International journal of e-business research : an official publication of the Information Resources Management Association
15
Journal of global marketing
15
Journal of marketing management : JMM ; journal of the Academy of Marketing
15
Journal of travel and tourism marketing
15
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
3,102
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1
Exploring the influence of service quality and perceived value on customer satisfaction and loyalty in a social commerce environment
Yum, Kyeongmin
- In:
Journal of international trade & commerce
20
(
2024
)
4
,
pp. 39-58
Persistent link: https://www.econbiz.de/10015323939
Saved in:
2
Relationships among customer loyalty, customer satisfaction, corporate image and behavioural intention on social media for a corporation
Lv, Haixia
;
Yu, Guang
;
Wu, Gang
- In:
International journal of information technology and …
17
(
2018
)
3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011896613
Saved in:
3
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
4
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
5
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
6
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
7
Customer experience in online shopping : a structural modeling approach
Bhattacharya, Arijit
;
Srivastava, Manjari
;
Verma, Sanjeev
- In:
Journal of global marketing
32
(
2019
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10012201003
Saved in:
8
Expression of customer (dis)satisfaction in online restaurant reviews : the relationship between adversative connective constructions and star ratings
Baker, Matthew J.
;
Hashimoto, Brett
- In:
International journal of business communication : IJBC …
61
(
2024
)
1
,
pp. 148-180
Persistent link: https://www.econbiz.de/10014635476
Saved in:
9
The role of social influence and e-service quality in impacting loyalty for online life insurance : a SEM-based study
Viswanathan, Preeti
;
Singh, Anurupa B.
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 322-337
Persistent link: https://www.econbiz.de/10012199110
Saved in:
10
A study on the individual's online shopping continuance intention on Amazon.in for consumer electronics
Dayal, Smita
;
Palsapure, Deelip
- In:
International journal of business and globalisation : IJBG
24
(
2020
)
2
,
pp. 240-255
Persistent link: https://www.econbiz.de/10012168699
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