Similar Search Results

Comparing customer satisfaction across industries and countries

Johnson, Michael D.; Herrmann, Andreas; Gustafsson, Anders - In: Journal of economic psychology : research in economic … 23 (2002) 6, pp. 749-769

Persistent link: https://www.econbiz.de/10001711397

The influence of active and passive customer behavior on switching in customer relationships

Roos, Inger; Gustafsson, Anders - In: Managing service quality : MSQ ; an international journal 21 (2011) 5, pp. 448-464

Persistent link: https://www.econbiz.de/10009315790

Let the music play or not : the influence of background music on consumer behavior

Andersson, Pernille K.; Kristensson, Per; Wästlund, Erik; … - In: Journal of retailing and consumer services 19 (2012) 6, pp. 553-560

Persistent link: https://www.econbiz.de/10009655509

Theory of attractive quality and life cycles of quality attributes

Löfgren, Martin; Witell, Lars; Gustafsson, Anders - In: The TQM journal : the international review of … 23 (2011) 2, pp. 235-246

Persistent link: https://www.econbiz.de/10008938672

Identifying ideas of attractive quality in the innovation process

Witell, Lars; Löfgren, Martin; Gustafsson, Anders - In: The TQM journal : the international review of … 23 (2011) 1, pp. 87-99

Persistent link: https://www.econbiz.de/10008938680

Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden

Edvardsson, Bo; Gustafsson, Anders; Witell, Lars - In: Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends, (pp. 29-40). 2011

Persistent link: https://www.econbiz.de/10008908837

Degree of service-oriented in the pulp and paper industry

Davidsson, Nina; Edvardsson, Bo; Gustafsson, Anders; … - In: International journal of services technology and management 11 (2009) 1, pp. 24-41

Persistent link: https://www.econbiz.de/10003848962

Mapping customer behaviour : a key to successful new service development and innovation

Gustafsson, Anders; Edvardsson, Bo; Sandén, Bodil - In: Innovation of strategic reflexivity, (pp. 140-163). 2015

Persistent link: https://www.econbiz.de/10010528829

Any way goes : identifying value constellations for service infusion in SMEs

Kowalkowski, Christian; Witell, Lars; Gustafsson, Anders - In: Industrial marketing management : the international … 42 (2013) 1, pp. 18-30

Persistent link: https://www.econbiz.de/10009734103

Improving the prerequisites for customer satisfaction and performance : A study of policy deployment in a global truck company

Edvardsson, Bo; Gustafsson, Anders; Roos, Lars‐Uno - In: International Journal of Quality and Service Sciences 2 (2010) 2, pp. 239-258

Purpose – The paper aims primarily to describe and analyze how the strategic and operational relationship with independent dealers has been improved and controlled. The paper also aims to describe and analyze the improvement program that the dealerships have designed, adopted and implemented,...

Persistent link: https://www.econbiz.de/10014802451