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Persistent link: https://www.econbiz.de/10015137992

Kundenorientierung und Kundenzufriedenheit

Dormann, Christian; Zapf, Dieter - 2007

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Die Bedeutung der Freundlichkeit von Mitarbeitern im Rahmen des Service Encounter

Schöpf, Veronika - 2007

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A lagged experience sampling methodology study on spillover effects of customer mistreatment

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Kundenberatung im persönlichen Verkauf : Ein problemlösungsorientierter Ansatz für den stationären Einzelhandel

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Why customer service frustrates consumers : using a tiered organizational structure to exploit hassle costs

Dukes, Anthony; Zhu, Yi - In: Marketing science 38 (2019) 3, pp. 500-515

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Self-service operations at retail stores : the role of inter-customer interactions

Li, Mei; Choi, Thomas Y.; Rabinovich, Elliot; Crawford, … - In: Production and operations management : an international … 22 (2013) 4, pp. 888-914

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Switching Costs as a Mediating Variable for Service Quality, Satisfaction, and Repurchase Intention

Kim, Hee-Su - 2017

This study identified the relationships among perceived service quality, customer satisfaction, switching cost, and repurchase intention. It also examined the antecedents of switching cost which would have a significant effect on repurchase intention in the airline industry. A survey was...

Persistent link: https://www.econbiz.de/10012944223