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Koufteros, Xenophon; Babbar, Sunil; Kaighobadi, Mehdi - In: International journal of production economics 120 (2009) 2, pp. 633-652

Persistent link: https://www.econbiz.de/10003888531

Shopper perception and loyalty : a stochastic approach to modelling shopping mall behaviour

Kok Wei Khong; Fon Sim Ong - In: International journal of retail & distribution management 42 (2014) 7, pp. 626-642

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Self-service operations at retail stores : the role of inter-customer interactions

Li, Mei; Choi, Thomas Y.; Rabinovich, Elliot; Crawford, … - In: Production and operations management : an international … 22 (2013) 4, pp. 888-914

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Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen

Breyer, Martin - 1998

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Wahrgenommene Dienstleistungsqualität : Konzeption eines dynamischen Phasen-Modells

Müller, Anne-Katrin - 2002 - 1. Aufl.

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Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde

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Dienstleistungen im Internet und ihre Qualität aus Kundensicht

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Economics of Recommendations Systems : The Role of Customer Responsiveness to Prices and Quality

Chakravarthy, Sumathi - 2014

To our knowledge, recommendation systems in the current literature do not account for preferences in terms of responsiveness to prices and quality. The major goal of this project is to fill this gap in the literature by employing the economic concept of elasticity with respect to prices and...

Persistent link: https://www.econbiz.de/10013050586

Utilitarian vs hedonic roles of service robots and customer stereotypes : a person-environment fit theory perspective

Yang, Huijun; Wang, Yao-Chin; Song, Hanqun; Ma, Emily - In: International journal of contemporary hospitality management 36 (2024) 9, pp. 3211-3231

Persistent link: https://www.econbiz.de/10015137992

Customer anger and incentives for quality provision

Heyes, Anthony; Kapur, Sandeep - 2012

Persistent link: https://www.econbiz.de/10009670844