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When service customization in tourism backfires : exploring the value restoration mechanism to prevent value codestruction
Xie, Lishan; Liu, Xin; Li, Dongmei; Guan, Xinhua - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 7, pp. 1197-1211
Persistent link: https://www.econbiz.de/10015192421
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Using value co-creation behavior as a mediator to explore the influence of virtual tourism community characteristics on destination brand equity
Xie, Lishan; Guan, Xinhua; Yeh, Shih-Shuo; Huan, Tzung-cheng - In: The journal of brand management : an international journal 32 (2025) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10015192498
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Scale development of value co-destruction behavior in tourism
Guan, Xinhua; Gong, Jinhong; Xie, Lishan; Huan, Tzung-cheng - In: Tourism management perspectives : TMP 36 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012421407
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Driving human-robot value co-creation in hospitality : the role of artificial empathy
Zhu, Tengteng; Xie, Lishan; Liu, Canmian - 2025
Persistent link: https://www.econbiz.de/10015359586
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Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013383252