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Rethinking customer engagement design : using customer-mobilized engagement (CME) to grow business networks
Davey, Janet; O'Brien, Ingrid M.; Ouschan, Robyn; … - In: Industrial marketing management : the international … 105 (2022), pp. 453-466
Persistent link: https://www.econbiz.de/10013494030
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Value-creating assets in tourism management : applying marketing's service-dominant logic in the hotel industry
FitzPatrick, Mary; Davey, Janet; Muller, Lisa; Davey, Howard - In: Tourism management : research, policies, practice 36 (2013), pp. 86-98
Persistent link: https://www.econbiz.de/10009736234
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Relationality in the service logic of value creation
FitzPatrick, Mary; Varey, Richard J.; Grönroos, Christian - In: The journal of services marketing 29 (2015) 6/7, pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
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Visualizing intellectual capital using service-dominant logic : what are hotel companies reporting?
Davey, Janet; Alsemgeest, Rachael; Reilly-Schwass, Samuel O - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1745-1768
Persistent link: https://www.econbiz.de/10011732352
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Integrated health care and value co-creation : a beneficial fusion to improve patient outcomes and service efficacy
Davey, Janet; Krisjanous, Jayne - In: Australasian marketing journal : AMJ ; official journal … 31 (2023) 1, pp. 49-59
Persistent link: https://www.econbiz.de/10014228873
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Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
Khan, Md Irfanuzzaman; Fatima, Johra Kayeser; … - In: Journal of service theory and practice 35 (2025) 1, pp. 56-88
Persistent link: https://www.econbiz.de/10015199571