Narrow search
Showing 1 - 10 of 53
Cover Image
To be engaged or not to be engaged : the antecedents and consequences of service employee engagement
Mengüç, Bülent; Auh, Seigyoung; Fisher, Michelle; … - In: Journal of business research : JBR 66 (2013) 11, pp. 2163-2170
Persistent link: https://www.econbiz.de/10009787906
Cover Image
Unpacking the relationship between empowering leadership and service-oriented citizenship behaviors : a multilevel approach
Auh, Seigyoung; Mengüç, Bülent; Jung, Yeon Sung - In: Journal of the Academy of Marketing Science 42 (2014) 5, pp. 558-579
Persistent link: https://www.econbiz.de/10010417553
Cover Image
When does (mis)fit in customer orientation matter for frontline employees’ job satisfaction and performance?
Mengüç, Bülent; Auh, Seigyoung; Katsikeas, Constantine S. - In: Journal of marketing 80 (2016) 1, pp. 65-83
Persistent link: https://www.econbiz.de/10011507449
Cover Image
The role of climate : implications for service employee engagement and customer service performance
Mengüç, Bülent; Auh, Seigyoung; Yeniaras, Volkan; … - In: Journal of the Academy of Marketing Science 45 (2017) 3, pp. 428-451
Persistent link: https://www.econbiz.de/10011685008
Cover Image
A search for missing links : specifying the relationship between leader-member exchange differentiation and service climate
Auh, Seigyoung; Bowen, David E.; Aysuna, Ceyda; … - In: Journal of service research : JSR 19 (2016) 3, pp. 260-275
Persistent link: https://www.econbiz.de/10011665383
Cover Image
Service employee burnout and engagement : the moderating role of power distance orientation
Auh, Seigyoung; Mengüç, Bülent; Spyropoulou, Stavroula; … - In: Journal of the Academy of Marketing Science 44 (2016) 6, pp. 726-745
Persistent link: https://www.econbiz.de/10011614098
Cover Image
Frontline employee feedback-seeking behavior : how is it formed and when does it matter?
Auh, Seigyoung; Mengüç, Bülent; Imer, Pinar; Uslu, Aypar - In: Journal of service research 22 (2019) 1, pp. 44-59
Persistent link: https://www.econbiz.de/10012005765
Cover Image
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung; Mengüç, Bülent; Thompson, Frauke Mattison - In: The service industries journal 44 (2024) 5/6, pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Cover Image
The damage of deference : how personal and organizational factors transform deference to leader authority into unethical pro-organizational behavior
De Clercq, Dirk - In: Management research review 46 (2023) 11, pp. 1637-1660
Persistent link: https://www.econbiz.de/10014430797
Cover Image
"I can’t help at work! : my family is driving me crazy!" how family-to-work conflict diminishes change-oriented citizenship behaviors and how key resources disrupt this link
De Clercq, Dirk - In: Journal of applied behavioral science 56 (2020) 2, pp. 166-194
Persistent link: https://www.econbiz.de/10012216218