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Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel; Chaker, Nawar N.; Zablah, Alex R.; … - In: Journal of the Academy of Marketing Science 50 (2022) 2, pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
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How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.; Franke, George R.; Brown, Tom; … - In: Journal of marketing 76 (2012) 3, pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
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The effect of customer-initiated justice on customer-oriented behaviors
Jung, Jin Ho; Brown, Tom; Zablah, Alex R. - In: Journal of business research : JBR 71 (2017), pp. 38-46
Persistent link: https://www.econbiz.de/10011622478
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Feeling anxious : the dark side of checkout charity solicitations
Hepworth, Adam; Lee, Na Young; Zablah, Alex R. - In: Journal of business research : JBR 136 (2021), pp. 330-342
Persistent link: https://www.econbiz.de/10012663208
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All autonomy is not created equal : the countervailing effects of salesperson autonomy on burnout
Matthews, Lucy; Beeler, Lisa; Zablah, Alex R.; Hair, … - In: The journal of personal selling & sales management : JPSSM 38 (2018) 3, pp. 303-322
Persistent link: https://www.econbiz.de/10011963035
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The divergent effects of organizational identification on salesperson and customer outcomes in a friend-selling context
Beeler, Lisa L.; Chaker, Nawar N.; Gala, Prachi; … - In: Journal of personal selling & sales management : JPSSM 40 (2020) 2, pp. 95-113
Persistent link: https://www.econbiz.de/10012260098
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A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young; Zablah, Alex R.; Noble, Stephanie M. - In: Journal of retailing 99 (2023) 3, pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
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The virtuous influence of ethical leadership behavior :evidence from the field
Neubert, Mitchell J.; Carlson, Dawn S.; Kacmar, K. Michele - In: Journal of business ethics : JOBE 90 (2009) 2, pp. 157-170
Persistent link: https://www.econbiz.de/10003929134
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Generation Y's ethical ideology and its potential workplace implications
VanMeter, Rebecca A.; Grisaffe, Douglas B.; Chonko, … - In: Journal of business ethics : JOBE 117 (2013) 1, pp. 93-109
Persistent link: https://www.econbiz.de/10010231724
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Polychronicity and scheduling's role in reducing role stress and enhancing sales performance
Fournier, Christophe; Weeks, William A.; Blocker, … - In: The journal of personal selling & sales management : JPSSM 33 (2013) 2, pp. 197-210
Persistent link: https://www.econbiz.de/10009745298