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~subject:"Work behaviour"
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ECONIS (ZBW)
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Exploring customer citizenship behavior through customer-organization identification
Xie, Lishan
;
Zhang, Wenxuan
;
Guan, Xinhua
;
Huan, Tzung-cheng
- In:
Service science
16
(
2024
)
1
,
pp. 55-68
Persistent link: https://www.econbiz.de/10014564183
Saved in:
2
Brand experience and customer citizenship behavior : the role of brand relationship quality
Xie, Lishan
;
Poon, Patrick
;
Zhang, Wenxuan
- In:
The journal of consumer marketing
34
(
2017
)
3
,
pp. 268-280
Persistent link: https://www.econbiz.de/10011694840
Saved in:
3
Family-customer happiness and its impact on customer citizenship behavior : a study of parent-child consumption in robot restaurants
Peng, Jiamin
;
Lei, Shaohui
;
Xie, Lishan
- In:
Tourism Management Perspectives
53
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015077349
Saved in:
4
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
5
Meaningfulness at work : role of distributive justice, managerial respect and work self-efficacy
Peng, Jiamin
;
Chen, Liwen
;
Yang, Xiaoyun
;
Xie, Lishan
- In:
Management decision
62
(
2024
)
3
,
pp. 885-912
Persistent link: https://www.econbiz.de/10015044977
Saved in:
6
The impact of customer sexual harassment on customer-oriented OCB : a social exchange perspective
Zhu, Hong
;
Ye, Yijiao
;
Zhou, Mingjian
;
Li, Yaoqi
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4555-4573
Persistent link: https://www.econbiz.de/10014430138
Saved in:
7
Does employee-perceived reputation contribute to citizenship behavior ? : the mediating role of organizational commitment
Fu, Hui
;
Li, Yaoqi
;
Duan, Yanhong
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 593-609
Persistent link: https://www.econbiz.de/10010387387
Saved in:
8
Effect of hotel employees' workplace friendship on workplace deviance behaviour : moderating role of organisational identification
Zhuang, Wen-Long
;
Chen, Kuan-Yang
;
Chang, Chia-Lin
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293877
Saved in:
9
Robots make me feel more like a human! : investigating how employee-robot engagement reduces workplace depersonalization
Liu, Xin
;
Zhang, Lu
;
Lin, Zhibin
;
Guan, Xinhua
-
2025
Persistent link: https://www.econbiz.de/10015338013
Saved in:
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