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Frontline service employee research : integration of systematic literature reviews and recommendations for future scholarship

Subramony, Mahesh; Van Jaarsveld, Danielle; Nguyen, Helena - In: Journal of service management 34 (2023) 5, pp. 829-842

Persistent link: https://www.econbiz.de/10014456473

Unpacking the relationship between customer (in)justice and employee turnover outcomes : can fair supervisor treatment reduce employees' emotional turmoil?

Van Jaarsveld, Danielle; Walker, David D.; Restubog, … - In: Journal of service research 24 (2021) 2, pp. 301-319

Persistent link: https://www.econbiz.de/10012522546

Leveraging organizational tenure to improve service performance : the role of relational coordination among frontline service workers in China

Liu, Xiangmin; Zhang, Bulin; Zhang, Zhengtang - In: Asia Pacific business review 27 (2021) 5, pp. 690-709

Persistent link: https://www.econbiz.de/10012650340

A newcomer socialization perspective on the proliferation of unethical conduct in organizations : the influences of peer coaching practices and newcomers' goal orientations

Liu, Xiangmin; Greenbaum, Rebecca L.; Allen, David G.; … - In: Journal of business ethics : JBE 176 (2022) 1, pp. 73-88

Drawing on conservation of resources theory, we contribute to the behavioral ethics literature by examining how and why organizational socialization processes can affect newcomers’ adoption of unethical behaviors. Specifically, we contend that quality peer coaching (i.e., providing newcomers...

Persistent link: https://www.econbiz.de/10012817958

The effects of latent withdrawal profiles on employee turnover, destinations and job performance

Liu, Xiangmin; Raghuram, Sumita - In: Human resource management journal : HRMJ ; the … 32 (2022) 2, pp. 384-405

Persistent link: https://www.econbiz.de/10013185948