Leveraging organizational tenure to improve service performance : the role of relational coordination among frontline service workers in China
Xiangmin (Helen) Liu, Bulin Zhang and Zhengtang Zhang
| Year of publication: |
2021
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|---|---|
| Authors: | Liu, Xiangmin ; Zhang, Bulin ; Zhang, Zhengtang |
| Published in: |
Asia Pacific business review. - London [u.a.] : Routledge, Taylor & Francis Group, ISSN 1743-792X, ZDB-ID 2072350-7. - Vol. 27.2021, 5, p. 690-709
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| Subject: | China | organizational tenure | proactive work behaviour | relational coordination | retail banks | service performance | Dienstleistungsqualität | Service quality | Privatkundengeschäft | Personal banking | Bank | Arbeitsverhalten | Work behaviour | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/13602381.2020.1810910 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012650340