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~subject:"Work behaviour"
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Work behaviour
Consumer behaviour
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Beziehungsmarketing
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Robot
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Dienstleistungsqualität
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Customer satisfaction
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Xie, Lishan
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International journal of hospitality management
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Management decision
1
Service science
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The journal of consumer marketing
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Tourism Management Perspectives
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ECONIS (ZBW)
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Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
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2
Brand experience and customer citizenship behavior : the role of brand relationship quality
Xie, Lishan
;
Poon, Patrick
;
Zhang, Wenxuan
- In:
The journal of consumer marketing
34
(
2017
)
3
,
pp. 268-280
Persistent link: https://www.econbiz.de/10011694840
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3
Family-customer happiness and its impact on customer citizenship behavior : a study of parent-child consumption in robot restaurants
Peng, Jiamin
;
Lei, Shaohui
;
Xie, Lishan
- In:
Tourism Management Perspectives
53
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015077349
Saved in:
4
Exploring customer citizenship behavior through customer-organization identification
Xie, Lishan
;
Zhang, Wenxuan
;
Guan, Xinhua
;
Huan, Tzung-cheng
- In:
Service science
16
(
2024
)
1
,
pp. 55-68
Persistent link: https://www.econbiz.de/10014564183
Saved in:
5
Meaningfulness at work : role of distributive justice, managerial respect and work self-efficacy
Peng, Jiamin
;
Chen, Liwen
;
Yang, Xiaoyun
;
Xie, Lishan
- In:
Management decision
62
(
2024
)
3
,
pp. 885-912
Persistent link: https://www.econbiz.de/10015044977
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