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Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini; Park, Oun-Joung; Ryu, Jong-Hyun - In: The journal of services marketing 31 (2017) 6, pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
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Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
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Effect of cognitive engagement on the development of brand love in a hotel context
Shin, Minjung; Back, Ki-Joon - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 328-350
Persistent link: https://www.econbiz.de/10012201358
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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
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Antecedents of customer retention in the green hotel context : exploring the optimum combination of cognitive and affective factors
Han, Heesup; Kim, Seongseop; Baah, Nancy Grace; Quan, Lanji - In: Journal of hospitality and tourism insights 8 (2025) 5, pp. 1761-1782
Persistent link: https://www.econbiz.de/10015422802
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From digital corporate social responsibility (CSR) to consumer voice : shaping CSR-specific electronic word of mouth in hospitality industry
Jiang, Mingdi; Ahmad, Naveed; Muhammad Zulqarnain Arshad; … - In: Journal of hospitality marketing & management 34 (2025) 4, pp. 574-607
Persistent link: https://www.econbiz.de/10015417951
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Investigating the key factors affecting behavioral intentions : evidence from a full-service restaurant setting
Jani, Dev; Han, Heesup - In: International journal of contemporary hospitality management 23 (2011) 7, pp. 1000-1018
Persistent link: https://www.econbiz.de/10009383512
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Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis
Yu, Jongsik; Seo, Jungwoon; Hyun, Sunghyup Sean - In: International journal of hospitality management 93 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012435868
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Gaps between customer compatibility and usage intentions : the moderation function of subjective norms towards chatbot-powered hotel apps
Shahidul Islam, Mohammad; Tan, Chai Ching; Sinha, Rupa; … - 2024
Persistent link: https://www.econbiz.de/10015338244
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Hotel privacy management and guest trust building : a relational signaling perspective
Moon, Hyoungeun; Yu, Jongsik; Chua, Bee-Lia; Han, Heesup - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185279