effectiveness is service productivity. This article gives a review on how service productivity is conceptually defined and … empirically analyzed. The objective is to get a finer-grained understanding on service productivity, especially on how efficiency … and effectiveness are interrelated ad which and how antecedents affect service productivity. In doing so, several insights …

This paper is about service productivity and perceived service quality. Both a high service productivity and a high … devices availability, information technologies employment, etc. In scientific literature a trade-off between productivity and … such trade-off out. But, is it possible to state that, under some circumstances, such a trade-off between productivity and …

Excellence -- Werteorientierungen von BWL-Hochschullehrern für die Lehre als Dienstleistung -- Werthaltungen bei der Verwendung … Dienstleistungsunternehmen -- Serviceorientiertes Personalmanagement -- Managing HR for Service Excellence and Cost Effectiveness at Singapore … Airlines -- Mitarbeiterverhalten und -attraktivität als Excellence-Treiber im Service Encounter -- Positives Personalmanagement …