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Perils of managing the service profit chain : the role of time lags and feedback loops

Evanschitzky, Heiner; Wangenheim, Florian von; … - In: Journal of retailing 88 (2012) 3, pp. 356-366

Persistent link: https://www.econbiz.de/10009622995

Remote Services - Herausforderungen der Erbringung fernerbrachter Dienstleistungen

Wangenheim, Florian von; Holtbrügge, Dirk; … - In: Technologie und Dienstleistung : Innovationen in …, (pp. 485-494). 2008

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A seasonal model with dropout to improve forecasts of purchase levels

Wünderlich, Robin; Wünderlich, Nancy V.; Wangenheim, … - In: Journal of interactive marketing 57 (2022) 2, pp. 212-236

Persistent link: https://www.econbiz.de/10015424176

Technology mediation in service delivery : a new typology and an agenda for managers and academics

Schumann, Jan Hendrik; Wünderlich, Nancy V.; … - In: Technovation : the international journal of … 32 (2012) 2, pp. 133-143

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High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services

Wünderlich, Nancy V.; Wangenheim, Florian von; Bitner, … - In: Journal of service research : JSR 16 (2013) 1, pp. 3-20

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Acceptance of remote services : perception, adoption and continued usage in organizational settings

Wünderlich, Nancy V. - 2009 - 1. Aufl.

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The value of self-service : long-term effects of technology-based self-service usage on customer retention

Scherer, Anne; Wünderlich, Nancy V.; Wangenheim, … - In: Management information systems : mis quarterly 39 (2015) 1, pp. 177-200

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Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts

Wangenheim, Florian von; Wünderlich, Nancy V.; … - In: Journal of business research : JBR 79 (2017), pp. 181-188

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Technology-Mediated Services: A Typology And Implications ForResearch And Management

Wünderlich, Nancy V.; Schumann, Jan H.; Wangenheim, … - Technische Universität München / Lehrstuhl für … - 2006

The role of communications and information technology for economic growth has beenemphasized repeatedly. In particular, these technologies have been identified as the drivingforce behind the growth in the service sector. Technological breakthroughs have generatednew forms of services, such as...

Persistent link: https://www.econbiz.de/10005869921

Ferngesteuerte Dienstleistungen : betriebswirtschaftliche Spezifika, Terminologie und Herausforderungen für das Management

Wünderlich, Nancy V.; Schumann, Jan Hendrik; … - In: Remote Services : neue Formen der Internationalisierung …, (pp. 3-26). 2007

Persistent link: https://www.econbiz.de/10003495721