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Exploring antecedents of online banking customers and empirical validation

Allada, Vijaya Kameswari; Dubey, Rameshwar; Agarwal, Sonal - In: International journal of productivity and quality … 14 (2014) 4, pp. 472-491

Persistent link: https://www.econbiz.de/10011283347

The behavioral consequences of service quality : an empirical study in the Chinese retail pharmacy industry

Chen, Yuwen; Fu, Frank Q. - In: Health marketing quarterly 32 (2015) 1, pp. 14-30

Persistent link: https://www.econbiz.de/10011289348

The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable

Lin, Wen-Bao; Ku, Tsung-Yu - In: International journal of electronic business 12 (2015) 3, pp. 215-241

Persistent link: https://www.econbiz.de/10011538213

Identification the factors influencing customer satisfaction on service quality in Jamuna Bank

Uddin, K. M. Salah; Nipa, Nymatul Jannat; Rashid, Mamunur - In: International journal of business and economics … 4 (2015) 2, pp. 30-35

Persistent link: https://www.econbiz.de/10011296167

Service quality and repurchase behaviour in the Spanish automotive after sales business

García González, Alfonso - In: Journal of relationship marketing : innovations & … 14 (2015) 3, pp. 239-267

Persistent link: https://www.econbiz.de/10011383854

Adding value for customers by providing service quality training (study at Islamic bank in Indonesia)

Mangundjaya, Wustari L. H.; Wulandari, Permata; … - In: International journal of business performance management 16 (2015) 2/3, pp. 230-245

Persistent link: https://www.econbiz.de/10011317288

Banking service quality provided by commercial banks and customer satisfaction : a structural equation modelling approaches

Main, Naser Alolayyan; Al-Hawary, Sulieman Ibraheem Shelash - In: International journal of productivity and quality … 24 (2018) 4, pp. 543-565

Persistent link: https://www.econbiz.de/10011924288

Impact of service quality on customer satisfaction and customer loyalty : evidence from banking sector

Khan, Mubbsher Munawar; Fasih, Mariam - In: Pakistan journal of commerce and social sciences 8 (2014) 2, pp. 331-354

The aim of this research study is to determine the satisfaction level of banking customers regarding quality of different services provided by their bank and their loyalty with the respective bank. Service quality is studied within a spectrum of different dimensions. An effort is also made to...

Persistent link: https://www.econbiz.de/10011926308

Factors leading to customer satisfaction : an empirical study of retail banking in Oman

Ananda, S.; Devesh, Sonal - In: International journal of economics and business research 16 (2018) 4, pp. 502-516

Persistent link: https://www.econbiz.de/10011990742

The role of customer trust, service quality and value dimensions in determining satisfaction and loyalty : an empirical study of mobile telecommunication industry in Pakistan

Aslam, Wajeeha; Arif, Imtiaz; Farhat, Kashif; … - In: Market : review for marketing theory and practice 30 (2018) 2, pp. 177-194

Persistent link: https://www.econbiz.de/10011994848