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A comparison of Magal's service quality instrument with SERVPERF
Landrum, Hollis; Prybutok, Victor R.; Zhang, Xiaoni - In: Information & management : the internat. journal of … 44 (2007) 1, pp. 104
Persistent link: https://www.econbiz.de/10008354720
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The effects of streamlined operations on the perceived quality success criteria at Lockheed Martin Aeronautics - Fort Worth
Getty, Robert L.; Prybutok, Victor R. - In: Industrial management & data systems 103 (2003) 1-2, pp. 85-96
Persistent link: https://www.econbiz.de/10008357894
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The effects of streamlined operations on the perceived quality success criteria at Lockheed Martin Aeronautics - Fort Worth
Getty, Robert L.; Prybutok, Victor R. - In: Industrial management & data systems 103 (2003) 2, pp. 85-96
Persistent link: https://www.econbiz.de/10008357962
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Measuring e-government readiness
Koh, Chang E.; Prybutok, Victor R.; Zhang, Xiaoni - In: Information & management : the internat. journal of … 45 (2008) 8, pp. 540-546
Persistent link: https://www.econbiz.de/10008367853
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Evaluating leadership, IT quality, and net benefits in an e-government environment
Prybutok, Victor R.; Zhang, Xiaoni; Ryan, Sherry D. - In: Information & management : the internat. journal of … 45 (2008) 3, pp. 143-152
Persistent link: https://www.econbiz.de/10008368373
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Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model
Landrum, Hollis T.; Prybutok, Victor R.; Strutton, David; … - In: Information resources management journal : IRMJ ; an … 21 (2008) 2, pp. 1-17
Persistent link: https://www.econbiz.de/10008336902
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A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment
Myers, Barry L.; Kappelman, Leon A.; Prybutok, Victor R. - In: Information resources management journal : IRMJ ; an … 10 (1997) 1, pp. 6-26
Persistent link: https://www.econbiz.de/10008337140
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Information systems project management decision making: The influence of experience and risk propensity
Huff, Richard A.; Prybutok, Victor R. - In: Project management journal : PMJ 39 (2008) 2, pp. 34-47
Persistent link: https://www.econbiz.de/10008061927
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SERVCESS: A Parsimonious Instrument to Measure Service Quality and Information System Success - Survey results suggest that service quality, an important factor in information system success, is best measured with a performance-based instrument.
Landrum, Hollis; Prybutok, Victor R.; Kappelman, Leon A.; … - In: Quality management journal : QMJ 15 (2008) 3, pp. 17-25
Persistent link: https://www.econbiz.de/10008080852