//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
How context interferes with si...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
107,409
Konsumentenverhalten
104,966
Relationship marketing
31,718
Beziehungsmarketing
31,059
Service quality
24,447
Dienstleistungsqualität
23,700
Customer satisfaction
17,241
Theorie
16,406
Theory
16,214
Kundenzufriedenheit
15,645
Brand management
9,847
Markenführung
9,798
Online-Handel
9,707
Online retailing
9,689
Social Web
8,638
Social web
8,635
Brand image
8,475
Markenimage
8,421
Deutschland
7,351
Markenartikel
7,194
Brand
7,185
Germany
6,961
Electronic Commerce
6,700
Online-Marketing
6,577
USA
6,556
Internet marketing
6,555
E-commerce
6,495
United States
6,248
Einzelhandel
5,826
Retail trade
5,777
Experiment
5,701
Marketingmanagement
5,487
Marketing management
5,465
Emotion
5,100
Werbewirkung
5,095
Advertising effects
5,054
Vertrauen
4,573
Confidence
4,551
Advertising
3,987
Virales Marketing
3,984
more ...
less ...
Online availability
All
Undetermined
57,584
Free
36,746
CC license
3,123
Type of publication
All
Article
106,546
Book / Working Paper
48,378
Journal
239
Other
47
Type of publication (narrower categories)
All
Article in journal
87,293
Aufsatz in Zeitschrift
87,293
Graue Literatur
11,688
Non-commercial literature
11,688
Aufsatz im Buch
10,679
Book section
10,679
Working Paper
10,143
Arbeitspapier
9,446
Hochschulschrift
4,621
research-article
4,275
Thesis
3,319
Collection of articles of several authors
2,003
Sammelwerk
2,003
Aufsatzsammlung
1,346
Case study
928
Fallstudie
928
Conference paper
926
Konferenzbeitrag
926
Konferenzschrift
594
Bibliografie enthalten
551
Bibliography included
551
Collection of articles written by one author
425
Sammlung
425
Lehrbuch
389
Dissertation u.a. Prüfungsschriften
352
Article
349
Textbook
332
Conference proceedings
315
conceptual-paper
307
Ratgeber
300
Guidebook
276
review-article
273
Reprint
256
Amtsdruckschrift
244
Government document
244
case-report
226
review
212
Handbook
159
Handbuch
159
viewpoint
111
more ...
less ...
Language
All
English
139,657
German
12,850
Undetermined
1,810
French
413
Polish
142
Spanish
128
Italian
104
Russian
46
Swedish
44
Danish
33
Dutch
27
Portuguese
23
Norwegian
22
Romanian
21
Hungarian
20
Finnish
18
Lithuanian
18
Czech
15
Slovak
10
Croatian
6
Indonesian
4
Bulgarian
3
Multiple languages
3
Slovenian
3
Serbian
3
Arabic
2
Turkish
2
Chinese
2
Bosnian
1
Macedonian
1
Malay (macrolanguage)
1
Albanian
1
Vietnamese
1
more ...
less ...
Author
All
Bruhn, Manfred
178
Homburg, Christian
177
Han, Heesup
174
Mattila, Anna S.
155
Belk, Russell W.
141
Huber, Frank
139
Bauer, Hans H.
133
Herrmann, Andreas
126
Phau, Ian
123
Grunert, Klaus G.
118
Sheth, Jagdish N.
117
Grewal, Dhruv
113
Wiedmann, Klaus-Peter
107
Kumar, V.
106
Dwivedi, Yogesh K.
103
Verhoef, Peter C.
103
Law, Rob
102
Loureiro, Sandra Maria Correia
100
Septianto, Felix
96
Lusk, Jayson L.
94
Woodside, Arch G.
92
Thaichon, Park
91
Wansink, Brian
90
Agarwal, Sumit
89
Walsh, Gianfranco
89
Foxall, Gordon R.
88
Gierl, Heribert
88
Siciliani, Luigi
88
Khare, Arpita
86
Usman, Osly
86
Bagozzi, Richard P.
83
Hollebeek, Linda D.
82
Laroche, Michel
82
Spiller, Achim
82
Mittal, Vikas
80
Nayga, Rodolfo M. <Jr.>
80
Paul, Justin
80
Sharma, Piyush
80
Chintagunta, Pradeep K.
77
Cherchye, Laurens
75
more ...
less ...
Institution
All
National Bureau of Economic Research
879
Springer Fachmedien Wiesbaden
217
OECD
132
IGI Global
124
European Commission / Joint Research Centre
79
International Monetary Fund
67
International Monetary Fund (IMF)
66
European Commission / Directorate-General for Justice and Consumers
59
Verlag Dr. Kovač
58
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
54
London Economics
50
IPSOS
47
European Commission / Directorate-General for Health and Food Safety
40
American Marketing Association
39
Books on Demand GmbH <Norderstedt>
39
Consumers, Health, Agriculture and Food Executive Agency
38
Nomos Verlagsgesellschaft
33
Deloitte consortium
32
World Bank
32
Edward Elgar Publishing
31
International Energy Agency
30
European Association of Agricultural Economists - EAAE
28
GFK
26
Information Resources Management Association
26
Institut für Demoskopie Allensbach
26
Friedrich-Schiller-Universität Jena
24
European Parliament / Directorate-General for Internal Policies of the Union
20
Nordic Council of Ministers
20
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
20
Université Paris-Dauphine (Paris IX)
20
Hochschulrektorenkonferenz
19
European Commission / Directorate-General for Taxation and Customs Union
18
Rheinisch-Westfälische Technische Hochschule Aachen
18
Universität Mannheim
18
Europäische Kommission
17
Christian-Albrechts-Universität zu Kiel
16
Economics Research, World Bank Group
16
INSEAD
16
Shaker Verlag
16
Erasmus Research Institute of Management
15
more ...
less ...
Published in...
All
Journal of business research : JBR
2,975
Journal of retailing and consumer services
2,624
International journal of hospitality management
1,436
International journal of consumer studies
963
Psychology & marketing
945
NBER working paper series
876
Tourism management : research, policies, practice
696
NBER Working Paper
695
SpringerLink / Bücher
652
Working paper / National Bureau of Economic Research, Inc.
649
Industrial marketing management : the international journal for industrial and high-tech firms
638
Journal of consumer research : JCR ; an interdisciplinary bimonthly
635
Asia Pacific journal of marketing and logistics
633
The service industries journal
599
International journal of contemporary hospitality management
572
European Journal of Marketing
571
Management science : journal of the Institute for Operations Research and the Management Sciences
543
The journal of services marketing
537
Journal of travel and tourism marketing
529
The journal of product & brand management
512
Journal of the Academy of Marketing Science
507
Journal of marketing
478
Journal of retailing
469
Total quality management & business excellence
463
Marketing science
459
European journal of marketing : EJM
458
Cogent business & management
456
Journal of marketing management : MM
456
Journal of Services Marketing
447
Journal of marketing research : JMR
447
Journal of Consumer Marketing
444
The journal of brand management : an international journal
441
Marketing letters : a journal of research in marketing
427
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
424
Journal of hospitality marketing & management
421
Technological forecasting & social change : an international journal
415
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
406
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
392
Journal of fashion marketing and management
391
Journal of marketing communications
386
more ...
less ...
Source
All
ECONIS (ZBW)
145,013
Other ZBW resources
5,533
RePEc
1,594
USB Cologne (EcoSocSci)
1,530
EconStor
1,135
BASE
285
OLC EcoSci
78
USB Cologne (business full texts)
38
ArchiDok
4
more ...
less ...
Showing
1
-
10
of
155,210
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
2
Customer misbehavior and service providers' risk perception in the sharing economy
Roßmannek, Oliver
;
David, Natalie
;
Schramm-Klein, Hanna
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535217
Saved in:
3
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
4
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
5
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
6
The effect of service providers' facial hair on restaurant customers' perceptions
Kim, Sung-Bum
;
Lee, Seunghwan
;
Kim, Dae-Young
- In:
Service business
12
(
2018
)
2
,
pp. 277-303
Persistent link: https://www.econbiz.de/10011915053
Saved in:
7
Assessing the quality of a decision support E-service
Springer, Mark
;
Tyran, Craig
;
Ross, Steve
- In:
International journal of e-business research : an …
9
(
2013
)
2
,
pp. 61-80
Persistent link: https://www.econbiz.de/10009793129
Saved in:
8
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
9
Customer loyalty intentions in broadband internet services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of business innovation and research
7
(
2013
)
4
,
pp. 487-503
Persistent link: https://www.econbiz.de/10010212325
Saved in:
10
Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir
;
Connelly, Catherine E.
;
Fisk, Glenda, M.
- In:
Information & management : the internat. journal of …
50
(
2013
)
2/3
,
pp. 98-104
Persistent link: https://www.econbiz.de/10009744089
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->