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Understanding customer bargaining in retail stores : a customer perspective

Gillison, Stephanie T.; Northington, William Magnus; … - In: Journal of marketing theory and practice 22 (2014) 2, pp. 151-168

Persistent link: https://www.econbiz.de/10010357872

Frontline service employee compliance with customer special requests

Beatty, Sharon E.; Ogilvie, Jessica; Northington, … - In: Journal of service research : JSR 19 (2016) 2, pp. 158-173

Persistent link: https://www.econbiz.de/10011485432

Employees' emotional reactions to customer deal requests

Gillison, Stephanie T.; Northington, William Magnus; … - In: Journal of marketing theory and practice 24 (2016) 2, pp. 147-165

Persistent link: https://www.econbiz.de/10011489599

I don't want to be a rule enforcer during the COVID-19 pandemic : frontline employees' plight

Northington, William Magnus; Gillison, Stephanie T.; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-7

Persistent link: https://www.econbiz.de/10012665965

Shopper deal seeking across channels : an updated view

Gillison, Stephanie T.; Northington, William Magnus; … - In: Journal of marketing theory and practice : JMTP 27 (2019) 2, pp. 123-139

Persistent link: https://www.econbiz.de/10012181612

FLEs' concerns with misbehaving customers in the time of COVID and beyond

Gillson, Stephanie T.; Beatty, Sharon E.; Northington, … - In: Journal of service theory and practice 33 (2023) 6, pp. 771-796

Persistent link: https://www.econbiz.de/10014448092

Shoppers' digital deal seeking : charting new territory

Gillison, Stephanie T.; Beatty, Sharon E.; Northington, … - In: Journal of marketing theory and practice : JMTP 30 (2022) 2, pp. 257-277

Persistent link: https://www.econbiz.de/10013358772

The impact of service characteristics on the switching costs-customer loyalty link

Blut, Markus; Beatty, Sharon E.; Evanschitzky, Heiner; … - In: Journal of retailing 90 (2014) 2, pp. 275-290

Persistent link: https://www.econbiz.de/10010402374

Do gambling game choices reflect a recreational gambler’s motivations?

Lindridge, Andrew; Beatty, Sharon E.; Northington, … - In: Qualitative Market Research: An International Journal 21 (2018) 3, pp. 296-315

Purpose: Gambling is increasingly a global phenomenon, derided by some as exploitative and viewed by others as entertainment. Despite extensive research into gambling motivations, previous research has not assessed whether gaming choice is a function of one’s personal motivations or simply a...

Persistent link: https://www.econbiz.de/10012079163

Customer engagement and networked environments

Beatty, Sharon E. - In: Handbook of research on customer engagement, (pp. 391-401). 2019

Persistent link: https://www.econbiz.de/10013163398