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Customer service at independent retail food chains in Kwazulu-Natal

Tlapana, Tshepo - In: Expert journal of marketing 8 (2020) 2, pp. 89-98

Persistent link: https://www.econbiz.de/10012613043

The BORIS experience : evaluating omnichannel returns and repurchase intention

Hao, Jianliang; Richey, Robert Glenn <Jr.>; Morgan, Tyler R. - In: International journal of physical distribution and … 54 (2024) 11, pp. 44-81

Persistent link: https://www.econbiz.de/10015198510

Is online-to-offline customer care support essential for consumer service?

Sarkar, Biswajit; Dey, Bikash Koli - In: Journal of retailing and consumer services 75 (2023), pp. 1-29

Persistent link: https://www.econbiz.de/10014373304

Delivering loyalty : the evolution of logistics from internal process to critical customer touch point

Glatzel, Christoph; Lange, Tim - In: Journal of supply chain management, logistics and … 1 (2018) 2, pp. 172-177

Persistent link: https://www.econbiz.de/10012156456

Retail returns management strategy : an alignment perspective

Karlsson, Stefan; Oghazi, Pejvak; Hellström, Daniel; … - In: Journal of innovation & knowledge : JIK 8 (2023) 4, pp. 1-10

This research aims to shed light on the formulation of returns management strategies and to identify key returns management components in developing more effective returns management strategies. Anchored in supply chain orientation and supply chain alignment research, we use a multiple...

Persistent link: https://www.econbiz.de/10014504981

Would compensation be necessary? : the importance of service recovery strategy in e-retail delivery problems

Yunus, Erlinda Nusron - In: The international journal of productivity and … 72 (2023) 5, pp. 1286-1303

Persistent link: https://www.econbiz.de/10014307857

Effects of customer gender and mode of dress on service response received in retail establishments

Leigh, James H.; Herndon, Neil C.; Kantak, Donna Massey - In: Journal of marketing channels : ... distribution … 20 (2013) 3/4, pp. 239-259

Persistent link: https://www.econbiz.de/10009792117

Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market

Erasmus, Alet C.; Grabowski, Andrea - In: International journal of consumer studies 37 (2013) 1, pp. 2-12

Persistent link: https://www.econbiz.de/10009713929

Collective action and customer service in retail

Naidu, Suresh; Reich, Adam Dalton - In: ILR review : the journal of work and policy 71 (2018) 4, pp. 986-1001

Persistent link: https://www.econbiz.de/10011924438

Using unlabeled data mining to detect customer perceptions of undefined commodity problems

Wu, Yiqiong; Zhu, Qing; Liu, Shan; Zhang, Fan; Wang, Linbo - In: International journal of services technology and … 27 (2021) 3, pp. 209-228

Persistent link: https://www.econbiz.de/10012594219