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Carter, Leanne
Gray, David
116
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Consumer satisfaction versus churn in the case of upgrades of 3G to 4G cell networks
D'Alessandro, Steven
;
Johnson, Lester W.
;
Gray, David
; …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
4
,
pp. 489-500
Persistent link: https://www.econbiz.de/10011399092
Saved in:
2
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
3
Inertia in services : causes and consequences for switching
Gray, David
;
D'Alessandro, Steven
;
Johnson, Lester W.
; …
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 485-498
Persistent link: https://www.econbiz.de/10011801570
Saved in:
4
The market performance indicator : a macro understanding of service provider switching
D'Alessandro, Steven
;
Johnson, Lester W.
;
Gray, David M.
; …
- In:
The journal of services marketing
29
(
2015
)
4
,
pp. 302-313
Persistent link: https://www.econbiz.de/10011406424
Saved in:
5
Relational competence, internal market orientation and employee performance
Carter, Leanne
;
Gray, David
- In:
The marketing review
7
(
2007
)
4
,
pp. 385-400
Persistent link: https://www.econbiz.de/10003621586
Saved in:
6
Relational competence, internal market orientation and employee performance
Carter, Leanne
;
Gray, David
- In:
The marketing review
7
(
2007
)
4
,
pp. 385-400
Persistent link: https://www.econbiz.de/10009853112
Saved in:
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