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Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong; Cheong, KiJu; Feinberg, Richard A. - In: Managing service quality : MSQ ; an international journal 22 (2012) 5, pp. 492-516
Persistent link: https://www.econbiz.de/10009681564
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Multi-channel retailing and customer satisfaction : implications for e-CRM
Warrington, Patricia T.; Gangstad, Elizabeth; Feinberg, … - In: Contemporary research in e-branding, (pp. 280-291). 2009
Persistent link: https://www.econbiz.de/10003778273
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Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong; Cheong, KiJu (KJ); Feinberg, Richard A. - In: Managing service quality : MSQ ; an international journal 22 (2012) 5, pp. 492-517
Persistent link: https://www.econbiz.de/10010034484