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Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong; Cheong, KiJu; Feinberg, Richard A. - In: Managing service quality : MSQ ; an international journal 22 (2012) 5, pp. 492-516
Persistent link: https://www.econbiz.de/10009681564
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Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong; Cheong, KiJu (KJ); Feinberg, Richard A. - In: Managing service quality : MSQ ; an international journal 22 (2012) 5, pp. 492-517
Persistent link: https://www.econbiz.de/10010034484
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Direct marketing in the USA: Past failures and future promises
Feinberg, Richard A.; Eastlick, Mary Ann - In: International journal of retail & distribution management 25 (1997) 8-9, pp. 256-261
Persistent link: https://www.econbiz.de/10006472441
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The state of electronic customer relationship management in retailing
Feinberg, Richard A.; Kadam, Rajesh; Hokama, Leigh; … - In: International journal of retail & distribution management 30 (2002) 10, pp. 470-481
Persistent link: https://www.econbiz.de/10006439449