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Do customer orientation and job resourcefulness moderate the impact of interrole conflicts on frontline employees' performance?

Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Tourism and hospitality research : the surrey quarterly … 11 (2011) 2, pp. 148-159

Persistent link: https://www.econbiz.de/10009237610

NATID : the development and application of a national identity measure for use in international marketing

Keillor, Bruce D.; Hult, G. Tomas M.; Erffmeyer, Robert C. - 2008

Persistent link: https://www.econbiz.de/10003655549

Correlates of customer loyalty to financial institutions : a case study

Yavas, Ugur; Babakus, Emin; Deitz, George D.; Jha, Subhash - In: The journal of consumer marketing 31 (2014) 3, pp. 218-227

Persistent link: https://www.econbiz.de/10010395516

Family purchasing roles in Saudi Arabia : perspectives from Saudi wives

Yavas, Ugur - In: Journal of business research : JBR 31 (1994) 1, pp. 75-86

Persistent link: https://www.econbiz.de/10001170970

Understanding the differences of public and private self-service technology

Collier, Joel E.; Sherrell, Daniel L.; Babakus, Emin; … - In: The journal of services marketing 28 (2014) 1, pp. 60-70

Persistent link: https://www.econbiz.de/10010343424

Gender-Choice Behavior Linkages : An Investigation in the Hospitality Industry

Yavas, Ugur - 2015

Purpose – The purpose of this study is to investigate whether males and females differ on the emphases they place on core service and relational service in choosing a hotel.Design/Methodology – Data were gathered from the residents of a metro area in the United States. Three hundred and...

Persistent link: https://www.econbiz.de/10013009434

Task structure and work outcomes : exploring the moderating role of emphasis on scheduling

Billing, Rejinder K.; Bhagat, Rabi S.; Babakus, Emin - In: Management research review 36 (2013) 2, pp. 136-152

Persistent link: https://www.econbiz.de/10009741468

Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators

Jha, Subhash; Balaji, M. S.; Yavas, Ugur; Babakus, Emin - In: European journal of marketing : EJM 51 (2017) 2, pp. 282-303

Persistent link: https://www.econbiz.de/10011661678

The effects of organizational and personal resources on stress, engagement, and job outcomes

Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin; Deitz, … - In: International journal of hospitality management 74 (2018), pp. 147-161

Persistent link: https://www.econbiz.de/10011924635

Work engagement and turnover intentions : correlates and customer orientation as a moderator

Babakus, Emin; Yavas, Ugur; Karatepe, Osman M. - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1580-1598

Persistent link: https://www.econbiz.de/10011732188

A service of the

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