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Customer engagement through pe...
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Beziehungsmarketing
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9
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9
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Verleye, Katrien
23
De Keyser, Arne
21
Bleier, Alexander
16
Larivière, Bart
6
Eisenbeiß, Maik
4
Gemmel, Paul
4
Henkens, Bieke
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Van Vaerenbergh, Yves
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Kunz, Werner H.
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Journal of Service Management
9
Journal of service management
8
Journal of business research : JBR
7
Journal of service research
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Journal of the Academy of Marketing Science
4
Journal of marketing
2
AMS review : official publication of the Academy of Marketing Science
1
Customer engagement : contemporary issues and challenges
1
European management journal
1
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Handbuch Handel : Strategien - Perspektiven - internationaler Wettbewerb
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Harvard-Business-Manager : das Wissen der Besten
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ECONIS (ZBW)
46
Other ZBW resources
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EconStor
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Customer engagement in technology-bases and high-contact intefaces
Verleye, Katrien
;
De Keyser, Arne
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 137-151)
.
2016
Persistent link: https://www.econbiz.de/10011430743
Saved in:
2
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
3
Pushing forward the transition to a circular economy by adopting an actor engagement lens
Verleye, katrien
;
De Keyser, Arne
;
Raassens, Néomie
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 69-88
Persistent link: https://www.econbiz.de/10014580393
Saved in:
4
Piloting personalization research through data-rich environments : a literature review and future research agenda
Mehmood, Khalid
;
Verleye, Katrien
;
De Keyser, Arne
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 520-552
Persistent link: https://www.econbiz.de/10014338187
Saved in:
5
Multichannel customer segmentation : does the after-sales channel matter? ; a replication and extension
De Keyser, Arne
;
Schepers, Jeroen
;
Konuş, Umut
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
4
,
pp. 453-456
Persistent link: https://www.econbiz.de/10011428974
Saved in:
6
How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne
;
Lariviere, Bart
- In:
Journal of service management
25
(
2014
)
1
,
pp. 30-48
Persistent link: https://www.econbiz.de/10010260116
Saved in:
7
Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
Saved in:
8
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
9
Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey
;
Orsingher, Chiara
;
Alkire, Linda
;
De …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Saved in:
10
The service recovery journey : conceptualization, integration, and directions for future research
Van Vaerenbergh, Yves
;
Varga, Dorottya
;
De Keyser, Arne
; …
- In:
Journal of service research
22
(
2019
)
2
,
pp. 103-119
Persistent link: https://www.econbiz.de/10012005787
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