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Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese; Basak, Ecem; Calisir, Fethi - In: Journal of air transport management 53 (2016), pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
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An exploratory examination of additional ground access trips generated by airport 'meeter-greeters'
Budd, Thomas - In: Journal of air transport management 53 (2016), pp. 242-251
Persistent link: https://www.econbiz.de/10011546547
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A latent class segmentation analysis of airlines based on website evaluation
Díaz, Estrella; Martín-Consuegra, David - In: Journal of air transport management 55 (2016), pp. 20-40
Persistent link: https://www.econbiz.de/10011547790
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Brand relationship between global airline alliances and their member airlines
Chung, Yi-Shih; Feng, Cheng-min - In: Journal of air transport management 55 (2016), pp. 222-233
Persistent link: https://www.econbiz.de/10011547866
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Airline co-branded credit cards : an application of the theory of planned behavior
Wang, Stephen W.; Hsu, Maxwell K. - In: Journal of air transport management 55 (2016), pp. 245-254
Persistent link: https://www.econbiz.de/10011547876
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Cultural biases in word-of-mouth recommendation : a twelve country study in the airline services industry
Messner, Wolfgang - In: Journal of customer behaviour 17 (2018) 4, pp. 279-305
Persistent link: https://www.econbiz.de/10012050901
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Towards new industry-standard specifications for air dynamic pricing engines
Dezelak, Melanie; Ratliff, Richard - In: Journal of revenue and pricing management 17 (2018) 6, pp. 394-402
Persistent link: https://www.econbiz.de/10011978614
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The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil - In: Journal of retailing and consumer services 47 (2019), pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
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Variations in airline passenger expectation of service quality across the globe
Punel, Aymeric; Hassan, Lama Al Hajj; Ermagun, Alireza - In: Tourism management : research, policies, practice 75 (2019), pp. 491-508
Persistent link: https://www.econbiz.de/10012063714
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Assessing customer citizenship behaviors in the airline industry : investigation of service quality and value
Woo, Mina - In: Journal of air transport management 76 (2019), pp. 40-47
Persistent link: https://www.econbiz.de/10012119109