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Supervisor's behavioral complexity: ineffective in the call center
León, Federico R.; Burga-León, Andrés; Morales, Oswaldo - In: The international journal of business science & applied … 12 (2017) 1, pp. 29-43
transcending situations, but research in the call-center context has identified a specific form of effective supervision: people … findings are consistent with the call-center literature, suggest important boundaries to the concept of manager behavioral …
Persistent link: https://www.econbiz.de/10011897079
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Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: New technology, work and employment 28 (2013) 2, pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
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When professionals have to lead : a new model for high performance
DeLong, Thomas J.; Gabarro, John J.; Lees, Robert J. - 2007
Persistent link: https://www.econbiz.de/10003513275
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What makes employees stay? : role of psychological empowerment in organisational commitment-turnover intentions relationship : a study on Indian managers
Pathak, Deepti; Srivastava, Shalini - In: International journal of Indian culture and business … 14 (2017) 2, pp. 180-197
Persistent link: https://www.econbiz.de/10011714874
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Das Dschungelbuch der Führung : ein Navigationssystem für Führungskräfte
Seliger, Ruth - 2016 - Sechste Auflage
Persistent link: https://www.econbiz.de/10011520413
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Linking managerial practices and leadership style to innovative work behavior : the role of group and psychological processes
Odoardi, Carlo; Montani, Francesco; Boudrias, … - In: Leadership & organization development journal 36 (2015) 5, pp. 545-569
Persistent link: https://www.econbiz.de/10011372584
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The relation between leader's humility and team creativity : the mediating effect of psychological safety and psychological capital
Gonçalves, Lurdes; Brandão, Filipa - In: International journal of organizational analysis 25 (2017) 4, pp. 687-702
Persistent link: https://www.econbiz.de/10011757077
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Participative supervisory behavior and the importance of feeling safe and competent to voice
Svendsen, Mari; Jønsson, Thomas S.; Unterrainer, Christine - In: Journal of personnel psychology 15 (2016) 1, pp. 25-34
Persistent link: https://www.econbiz.de/10011642503
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Supervisory empowerment behaviors, psychological empowerment and work outcomes among front-line service employees in five-star turkish hotel : a replication
Burke, Ronald J.; Koyunce, Mustafa; Wolpin, Jacob; … - In: Global journal of business management : GJBM 10 (2016) 2, pp. 25-40
Persistent link: https://www.econbiz.de/10011664309