This study investigated the impact of electronic customer relationship management (e-CRM) strategies (functional and personal dimensions) on customer loyalty in the Jordanian telecommunication sector. The mediating role of perceived customer relationship quality (cognitive and an emotional...

We study ultimatum and dictator experiments where the first moverchooses the amount of money to be distributed between the playerswithin a given interval, knowing that her own share is fixed. Thus, thefirst mover is faced with scarcity, but not with the typical trade-off betweenher own and the...

By using a choice experiment, this paper focuses on citizens’ preferences for effort-sharingrules of how carbon abatement should be shared among countries. We find that Swedes do notrank the rule favoring their own country highest. Instead, they prefer the rule where allcountries are allowed...

In experimental economics there exists a lively debate about the independenceof observations. Although opinions on the issue dier widely, allconcerns regard the independence of subjects' behavior within one sessionor experiment. This paper attempts to shed some light on the independenceof...

In this paper, we reexamine Eliaz's results (2002) of fault tolerantimplementation on one hand and we extend theorems 1 and 2 of Doghmi and Ziad (2008a) to bounded rationality environments, on the other. We identify weak versions of thek-no veto power condition, in conjunction with unanimity and...

Most research in economics models agents somehow motivated by out-comes. Here, we model agents motivated by procedures instead, whereprocedures are dened independently of an outcome. To that end, wedesign procedures which yield the same expected outcomes or carry thesame information on other's...

Actual behaviour is inuenced in important ways by moral emotions,for instance guilt or shame (see among others Tangney et al., 2007). Belief-dependant models of social preferences using the framework of psycho-logical games aim to consider such emotions to explain other-regardingbehaviour. Our...