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Service operations management : improving service delivery
Johnston, Robert - 2005 - 2. ed
Persistent link: https://www.econbiz.de/10002404900
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Service operations management
Johnston, R.; Johnston, Robert; Clark, Graham - 2001 - 1. publ.
Persistent link: https://www.econbiz.de/10001598093
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Service operations management : improving service delivery
Johnston, Robert; Clark, Graham - 2008 - 3. ed.
Persistent link: https://www.econbiz.de/10003654923
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Service operations management
Johnston, Robert; Shulver, Michael; Slack, Nigel; … - 2021 - Fifth edition
Persistent link: https://www.econbiz.de/10012315196
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Service operations management : improving service delivery
Johnston, Robert; Clark, Graham; Shulver, Michael - 2012 - 4. ed.
Persistent link: https://www.econbiz.de/10009532314