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It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji; Van Jaarsveld, Danielle - In: Human relations 66 (2013) 8, pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
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Flexible scheduling, degradation of job quality and barriers to collective voice
Wood, Alex J. - In: Human relations 69 (2016) 10, pp. 1989-2010
Persistent link: https://www.econbiz.de/10011583355
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Direct participation and the quality of work
Gallie, Duncan - In: Human relations 66 (2013) 4, pp. 453-473
Persistent link: https://www.econbiz.de/10009745873