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New technology, work and employment
Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung
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SpringerLink / Bücher
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OECD Digital Government Studies
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Electronic government : EG; an international journal
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International journal of business information systems : IJBIS
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Springer eBook Collection
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Sozialforschungsstelle Dortmund - Publikationen
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The journal of strategic information systems : incorporating International Information Systems
13
Accelerating global supply chains with IT-innovation : ITAIDE tools and methods
12
International journal of electronic business
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Journal of organizational computing and electronic commerce
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European journal of operational research : EJOR
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ICTs, citizens and governance : after the hype!
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Journal of global information management : an official publication of the Information Resources Management Association
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Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
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World Bank E-Library Archive
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Business process management journal
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International journal of technology, policy and management : IJTPM
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Kom / Kommission der Europäischen Gemeinschaften
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Production and operations management : an international journal of the Production and Operations Management Society
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Speyerer Forschungsberichte
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The international journal of human resource management
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Work, employment & society : a journal of the British Sociological Association
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Borders in service : enactments of nationhood in transnational call centres
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1
Indian call centres and business process outsourcing : a study in union formation
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 19-42
Persistent link: https://www.econbiz.de/10003822610
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2
Enabling "managed activism" : the adoption of call centres in Australian, British and US trade unions
Lund, John R.
;
Wright, Christopher
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 43-59
Persistent link: https://www.econbiz.de/10003822617
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3
Ambiguous professionalism: managing eficiency and service quality in an Israeli call centre
Raz, Aviad E.
;
Blank, Elad
- In:
New technology, work and employment
22
(
2007
)
1
,
pp. 83-96
Persistent link: https://www.econbiz.de/10003434736
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4
Gender, choice and constraint in call centre employment
Scholarios, Dora
;
Taylor, Phil
- In:
New technology, work and employment
25
(
2010
)
2
,
pp. 101-116
Persistent link: https://www.econbiz.de/10008905084
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5
The next available agent : work organisation in Indian call centres
Thite, Mohan
;
Russell, Bob
- In:
New technology, work and employment
25
(
2010
)
1
,
pp. 2-18
Persistent link: https://www.econbiz.de/10003958119
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6
The construction of control: the physical environment and the development of resistance and accommodation within call centres
Barnes, Alison
- In:
New technology, work and employment
22
(
2007
)
3
,
pp. 246-259
Persistent link: https://www.econbiz.de/10003597068
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7
Factors influencing absenteeism and intention to leave in a call centre
Schalk, René
;
Rijckevorsel, Adrie͏̈nne van
- In:
New technology, work and employment
22
(
2007
)
3
,
pp. 260-274
Persistent link: https://www.econbiz.de/10003597074
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8
Making and maintaining the subject in call centre work
Winiecki, Don
;
Wigman, Bert
- In:
New technology, work and employment
22
(
2007
)
2
,
pp. 118-131
Persistent link: https://www.econbiz.de/10003494474
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9
"You gotta lie to it": software applications and the management of technological change in a call centre
Russell, Bob
- In:
New technology, work and employment
22
(
2007
)
2
,
pp. 132-145
Persistent link: https://www.econbiz.de/10003494484
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10
Why do off-shored Indian call centre workers want to leave their jobs?
Deery, Stephen
;
Nath, Vandana
;
Walsh, Janet
- In:
New technology, work and employment
28
(
2013
)
3
,
pp. 212-226
Persistent link: https://www.econbiz.de/10010231748
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