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Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
Ibrahim, Rouba; L'Ecuyer, Pierre; Shen, Haipeng; … - In: European journal of operational research : EJOR 250 (2016) 2, pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
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Modeling and forecasting call center arrivals : a literature survey and a case study
Ibrahim, Rouba; Ye, Han; L'Ecuyer, Pierre; Shen, Haipeng - In: International journal of forecasting 32 (2016) 3, pp. 865-874
Persistent link: https://www.econbiz.de/10011621847
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Does the past predict the future? : the case of delay announcements in service systems
Ibrahim, Rouba; Armony, Mor; Bassamboo, Achal - In: Management science : journal of the Institute for … 63 (2017) 6, pp. 1762-1780
Persistent link: https://www.econbiz.de/10011707236
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Real-time delay estimation based on delay history
Ibrahim, Rouba; Whitt, Ward - In: Manufacturing & service operations management : M & SOM 11 (2009) 3, pp. 397-415
Persistent link: https://www.econbiz.de/10003882854
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Real-time delay estimation based on delay history in many-server service systems with time-varying arrivals
Ibrahim, Rouba; Whitt, Ward - In: Production and operations management : an international … 20 (2011) 5, pp. 654-667
Persistent link: https://www.econbiz.de/10009315480
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Forecasting call center arrivals : fixed-effects, mixed-effects, and bivariate models
Ibrahim, Rouba; L'Ecuyer, Pierre - In: Manufacturing & service operations management : M & SOM 15 (2013) 1, pp. 72-85
Persistent link: https://www.econbiz.de/10009750978