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~isPartOf:"The journal of services marketing"
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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
125
Konsumentenverhalten
125
Customer satisfaction
114
Kundenzufriedenheit
114
Dienstleistungsqualität
105
Service quality
105
Customer service
40
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Dienstleistungssektor
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Einzelhandel
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Retail trade
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Services marketing
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Emotion
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Beschwerdemanagement
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Betriebliche Wertschöpfung
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Complaint management
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Supplier relationship management
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Value creation
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Customer engagement
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Social Web
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Social web
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Loyalty
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Brand management
14
Confidence
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Customer value
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Klaus, Philipp
6
Mattila, Anna S.
6
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
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Dagger, Tracey S.
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Gruber, Thorsten
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Grönroos, Christian
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Harris, Lloyd C.
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Heinonen, Kristina
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Hollebeek, Linda D.
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Holloway, Betsy Bugg
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2
Baron, Steve
2
Basso, Kenny
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Beatty, Sharon E.
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Benkenstein, Martin
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Black, Hulda G.
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Chen, Ivy S. N.
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Choi, Beom Joon
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Collier, Joel E.
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Coughlan, Joseph
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Dodds, Sarah
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Frow, Pennie
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Furrer, Olivier
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Gabler, Colin B.
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Gil Saura, Irene
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Landry, Mikèle
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Lee, Richard
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Leisen Pollack, Birgit
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Luk, Sherriff T. K.
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The journal of services marketing
SpringerLink / Bücher
1,262
Journal of retailing and consumer services
1,074
Journal of business research : JBR
808
Discussion paper series / IZA
569
NBER working paper series
556
Working paper / National Bureau of Economic Research, Inc.
552
Europäische Hochschulschriften / 5
475
NBER Working Paper
444
Industrial marketing management : the international journal for industrial and high-tech firms
424
Ifo Schnelldienst
408
Journal of retailing
370
IZA Discussion Paper
348
Springer eBook Collection
301
Gabler Edition Wissenschaft
291
International journal of hospitality management
284
European journal of operational research : EJOR
268
The international review of retail, distribution and consumer research
262
International journal of retail & distribution management
261
Discussion paper / Centre for Economic Policy Research
240
International journal of production economics
240
ifo Schnelldienst
232
The service industries journal
227
Management science : journal of the Institute for Operations Research and the Management Sciences
224
Springer eBook Collection / Business and Economics
218
Working paper
209
Journal of the Academy of Marketing Science
200
The journal of business & industrial marketing
200
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
197
Discussion paper
185
Journal of strategic marketing
185
Journal of marketing
183
Research
164
ifo Dresden berichtet
162
The American economic review
160
Economics letters
156
Journal of economic theory
152
Policy research working paper : WPS
148
CESifo working papers
144
International journal of electronic customer relationship management : IJECRM
143
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ECONIS (ZBW)
243
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1
Customers' relationship expectations and costs as segmentation variables : preliminary evidence from banking
Dimitriadis, Sergios
- In:
The journal of services marketing
25
(
2011
)
4
,
pp. 294-308
Persistent link: https://www.econbiz.de/10009272268
Saved in:
2
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
3
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
4
Building trust by signaling trustworthiness in service retail
Kharouf, Husni
;
Lund, Donald J.
;
Sekhon, Harjit
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 361-373
Persistent link: https://www.econbiz.de/10010419912
Saved in:
5
A framework for encouraging retail customer feedback
Celuch, Kevin
;
Robinson, Nadine M.
;
Walsh, Anna M.
- In:
The journal of services marketing
29
(
2015
)
4
,
pp. 280-292
Persistent link: https://www.econbiz.de/10011406403
Saved in:
6
Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 131-141
Persistent link: https://www.econbiz.de/10011654602
Saved in:
7
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
8
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
9
The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana
;
Broilo, Patricia Liebesny
;
Espartel, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
Saved in:
10
To share or not to share screens with customers? : lessons from learning theories
Roten, Yonathan Silvain
;
Vanheems, Regine
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10013542895
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