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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"European journal of marketing : EJM"
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Beziehungsmarketing
797
Relationship marketing
797
Consumer behaviour
577
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577
Customer satisfaction
332
Kundenzufriedenheit
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Elms, Jonathan
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International journal of contemporary hospitality management
Journal of retailing and consumer services
European journal of marketing : EJM
Journal of business research : JBR
624
Industrial marketing management : the international journal for industrial and high-tech firms
395
SpringerLink / Bücher
336
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
Gabler Edition Wissenschaft
118
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
108
Tourism management : research, policies, practice
108
Journal of service management
106
Journal of retailing
103
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Cogent business & management
98
Psychology & marketing
98
Marketing intelligence & planning
97
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
797
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1
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10
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797
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1
Relationship between sales force reputation and customer behavior : role of experiential value added by sales force
Echchakoui, Saïd
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 54-66
Persistent link: https://www.econbiz.de/10011433763
Saved in:
2
Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua
;
Choo, Ho Jung
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
Saved in:
3
Sources of retailer personality : private brand perceptions
Lombart, Cindy
;
Louis, Didier
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 117-125
Persistent link: https://www.econbiz.de/10011434111
Saved in:
4
The impact of private labels on consumer store loyalty : an integrative perspective
Vale, Rita Coelho do
;
Matos, Pedro Verga
;
Caiado, Jorge
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 179-188
Persistent link: https://www.econbiz.de/10011434154
Saved in:
5
Offering value and capturing surplus : a strategy for private label sales in a new customer loyalty building scenario
Hoskins, Jake D.
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 274-280
Persistent link: https://www.econbiz.de/10011434182
Saved in:
6
Privacy versus reward : do loyalty programs increase consumers' willingness to share personal information with third-party advertisers and data brokers?
Jai, Tun-Min
;
King, Nancy J.
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 296-303
Persistent link: https://www.econbiz.de/10011434191
Saved in:
7
Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective : case of a chain hotel in the UK
Rahimi, Roya
;
Gunlu, Ebru
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 89-112
Persistent link: https://www.econbiz.de/10011435696
Saved in:
8
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
9
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
10
Private label usage and store loyalty : the moderating impact of shopping value
İpek, İpek
;
Aşkın, Nilay
;
İter, Burcu
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 72-79
Persistent link: https://www.econbiz.de/10011528537
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