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Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye; Cole, Shu Tian - In: Tourism management : research, policies, practice 53 (2016), pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverly A.; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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Why do travelers trust TripAdvisor? : antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth
Filieri, Raffaele; Alguezaui, Salma; McLeay, Fraser - In: Tourism management : research, policies, practice 51 (2015), pp. 174-185
Persistent link: https://www.econbiz.de/10011414943
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An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron; Sok, Phyra - In: Tourism management : research, policies, practice 51 (2015), pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
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The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality
Su, LuJun; Swanson, Scott R.; Chen, Xiaohong - In: Tourism management : research, policies, practice 52 (2016), pp. 82-95
Persistent link: https://www.econbiz.de/10011418366
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Tourist loyalty to a local cultural event : the case of Turkmen handicrafts festival
Akhoondnejad, Arman - In: Tourism management : research, policies, practice 52 (2016), pp. 468-477
Persistent link: https://www.econbiz.de/10011419262
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Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas; Karantinou, Kalipso; Koritos, Christos; … - In: Tourism management : research, policies, practice 72 (2019), pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
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Pop star fan tourists : an application of self-expansion theory
Lee, Sojung; Bai, Billy; Busser, James A. - In: Tourism management : research, policies, practice 72 (2019), pp. 270-280
Persistent link: https://www.econbiz.de/10011995987
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What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan; Zhang, Ting; Gao, Baojun; Bose, Indranil - In: Tourism management : research, policies, practice 72 (2019), pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
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Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid; Alrawadieh, Ziad; Kozak, Metin - In: Tourism management : research, policies, practice 73 (2019), pp. 13-20
Persistent link: https://www.econbiz.de/10012004629