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Service quality and customers’ behavioural intentions : class and mass banking and implications for the consumer and society
Choudhry, Koushiki - In: Asia Pacific journal of marketing and logistics 27 (2015) 5, pp. 735-757
Persistent link: https://www.econbiz.de/10011478834
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Market orientation, distributor relationship, and return on assets : optimizing distribution performance for industrial firms
Guo, Chiquan; Wang, Yong Jian - In: Asia Pacific journal of marketing and logistics 28 (2016) 1, pp. 107-123
Persistent link: https://www.econbiz.de/10011529305
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Evaluating specific service quality aspects which impact on customers' behavioural loyalty in high-tech internet services
Thaichon, Paramaporn; Jebarajakirthy, Charles - In: Asia Pacific journal of marketing and logistics 28 (2016) 1, pp. 141-159
Persistent link: https://www.econbiz.de/10011529483
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Consumer control, dependency and satisfaction with online service
Chan, Shiu Fai; Barnes, Bradley R.; Fukukawa, Kyoko - In: Asia Pacific journal of marketing and logistics 28 (2016) 4, pp. 594-615
Persistent link: https://www.econbiz.de/10011622551
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A fresh look at the role of switching cost in influencing customer loyalty : empirical investigation using structural equation modelling analysis
Ram, Jiwat; Wu, Ming-Lu - In: Asia Pacific journal of marketing and logistics 28 (2016) 4, pp. 616-633
Persistent link: https://www.econbiz.de/10011622557
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Physician perceived value as a mediating variable between marketing mix strategy and physician satisfaction
Mohsen Ali Murshid; Zurina Mohaidin; Goh Yen Nee; … - In: Asia Pacific journal of marketing and logistics 28 (2016) 5, pp. 780-806
Persistent link: https://www.econbiz.de/10011616798
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The relationships between collective-oriented values and materialism, product status signaling and product satisfaction : a two-city study
Kassim, Norizan; Bogari, Naima; Salamah, Najah Hassan; … - In: Asia Pacific journal of marketing and logistics 28 (2016) 5, pp. 807-826
Persistent link: https://www.econbiz.de/10011616813
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Effect of family environment on adolescent compulsive buying : mediating role of self-esteem
Singh, Rashmi; Nayak, Jogendra Kumar - In: Asia Pacific journal of marketing and logistics 28 (2016) 3, pp. 396-419
Persistent link: https://www.econbiz.de/10011583327
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Impact of service failure severity and agreeableness on consumer switchover intention : mediating role of consumer forgiveness
Riaz, Zeeshan; Khan, Muhammad Ishfaq - In: Asia Pacific journal of marketing and logistics 28 (2016) 3, pp. 420-434
Persistent link: https://www.econbiz.de/10011583333
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The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara; Jebarajakirthy, Charles; Thaichon, Park - In: Asia Pacific journal of marketing and logistics 28 (2016) 3, pp. 435-463
Persistent link: https://www.econbiz.de/10011583360