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International journal of hospitality management
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169
European journal of operational research : EJOR
161
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86
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Tourism management : research, policies, practice
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79
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76
The journal of services marketing
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Journal of business economics : JBE
75
Applied economics
71
European management journal
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International journal of production economics
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Inquiry : a journal of health care organization, provision and financing
68
International journal of production research
68
European Sport management quarterly : ESMQ
67
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
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Journal of management history : JMH
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Manufacturing & service operations management : M & SOM
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Problems and perspectives in management : PPM ; international research journal
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59
Health economics review
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59
Sport management review
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Harvard business review : HBR
58
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ECONIS (ZBW)
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1
Sources staff as a factor of service innovation in the modern hotel industry : analysis of selected issues
Szostak, Daniel
- In:
European research studies
24
(
2021
)
4B
,
pp. 87-94
Persistent link: https://www.econbiz.de/10012806132
Saved in:
2
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
3
Defining the relationships between IT service
management
and IT service governance
Jäntti, Marko
;
Hotti, Virpi
- In:
Information technology and management
17
(
2016
)
2
,
pp. 141-150
Persistent link: https://www.econbiz.de/10011497700
Saved in:
4
Waiting in multi-stage services : an exploration across service industries
Bergh, Dennis G. von
;
Ghijsen, Paul W. T.
;
Gelderman, …
- In:
International journal of business and globalisation : IJBG
14
(
2015
)
2
,
pp. 187-207
Persistent link: https://www.econbiz.de/10011530675
Saved in:
5
Developing the concept of life-cycle service offering
Rabetino, Rodrigo
;
Kohtamäki, Marko
;
Lehtonen, Heini
; …
- In:
Industrial marketing management : the international …
49
(
2015
),
pp. 53-66
Persistent link: https://www.econbiz.de/10011373947
Saved in:
6
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
7
Bridging service experiences and service innovation : a new model for understanding the future of services
Rubalcaba-Bermejo, Luis
- In:
European review of service economics and management
(
2018
)
2/6
,
pp. 17-49
Persistent link: https://www.econbiz.de/10012025656
Saved in:
8
Better user-developer communication in service development by collaborative physical modelling
Helminen, Pia
;
Mäkinen, Samuli
;
Holopainen, Mari
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 169-186
Persistent link: https://www.econbiz.de/10011584480
Saved in:
9
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
10
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
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