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Kundenzufriedenheit im IT-Outs...
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Customer satisfaction
13,627
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7,032
Service quality
6,776
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customer satisfaction
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1,096
India
1,060
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1,059
security
1,044
Arbeitszufriedenheit
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Indien
1,035
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Koskela, Erkki
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Willcocks, Leslie
95
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78
Lacity, Mary Cecelia
72
Han, Heesup
69
Homburg, Christian
69
Geishecker, Ingo
68
Helpman, Elhanan
66
Gössinger, Ralf
50
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49
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47
Hanley, Aoife
47
Aronsson, Thomas
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Stauss, Bernd
44
König, Jan
43
Leimeister, Jan Marco
43
Mattila, Anna S.
42
Egger, Peter
41
Meffert, Heribert
41
Oshri, Ilan
41
Edvardsson, Bo
40
Egger, Hartmut
40
Krcmar, Helmut
40
Kohler, Wilhelm
39
Kotlarsky, Julia
38
Huber, Frank
37
Dibbern, Jens
36
Meyer, Anton
36
Svensson, Göran
36
Gustafsson, Anders
33
Mittal, Vikas
33
Stenbacka, Rune
33
Stehrer, Robert
32
Marjit, Sugata
31
Naghavi, Alireza
31
Bauer, Hans H.
29
Feenstra, Robert C.
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OECD
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International Labour Organization (ILO), United Nations
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CESifo
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eSocialSciences
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IGI Global
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London School of Economics and Political Science
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HAL
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Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe
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Nuclear Energy Agency
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Nomos Verlagsgesellschaft
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European Foundation for the Improvement of Living and Working Conditions
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Institut Arbeit und Technik <Gelsenkirchen>
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Journal of retailing and consumer services
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International journal of hospitality management
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Journal of business research : JBR
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The journal of services marketing
247
The service industries journal
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Tourism management : research, policies, practice
187
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of travel and tourism marketing
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Journal of hospitality marketing & management
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International journal of contemporary hospitality management
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Journal of service research : JSR
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of production research
125
Services marketing quarterly
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International journal of production economics
116
IZA Discussion Papers
106
Service business
106
Cogent business & management
102
Journal of air transport management
101
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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International journal of services and operations management
90
MPRA Paper
90
The TQM journal : the international review of organizational improvement
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Asia Pacific journal of marketing and logistics
87
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
86
Psychology & marketing
85
Journal of the Academy of Marketing Science
81
Discussion paper series / IZA
80
Strategic outsourcing : an International journal
80
International journal of quality and service sciences
79
International journal of productivity and quality management : IJPQM
78
European journal of marketing : EJM
77
Managing service quality : MSQ ; an international journal
76
International journal of business information systems : IJBIS
75
The journal of business & industrial marketing
74
NBER working paper series
72
European journal of operational research : EJOR
68
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ECONIS (ZBW)
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RePEc
2,368
USB Cologne (EcoSocSci)
1,761
EconStor
736
USB Cologne (business full texts)
386
BASE
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ArchiDok
133
Other ZBW resources
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OLC EcoSci
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1
Beyond service quality : the mediating role of patient safety perceptions in the patient experience-satisfaction relationship
Rathert, Cheryl
;
May, Douglas R.
;
Williams, Eric S.
- In:
Health care management review : HCM review
36
(
2011
)
4
,
pp. 359-368
Persistent link: https://www.econbiz.de/10009375186
Saved in:
2
Customer satisfaction with commercial airlines : the role of perceived safety and purpose of travel
Ringle, Christian M.
;
Sarstedt, Marko
;
Zimmermann, Lorenz
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 459-472
Persistent link: https://www.econbiz.de/10009383548
Saved in:
3
Methodik zur permanenten Erfassung und Auswertung des individuellen subjektiven Sicherheitsempfindens, dargestellt am Beispiel von Fahrgästen des ÖPNV bei Großveranstaltungen
Schulze-Bramey, Ulf
-
2012
Persistent link: https://www.econbiz.de/10009707892
Saved in:
4
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
5
Personalmanagement, Mitarbeiterverhalten und Kundenzufriedenheit im Dienstleistungskontakt - Eine empirische Analyse
Erbel, Christiane
-
2003
Persistent link: https://www.econbiz.de/10005848549
Saved in:
6
Waiting in multi-stage services : an exploration across service industries
Bergh, Dennis G. von
;
Ghijsen, Paul W. T.
;
Gelderman, …
- In:
International journal of business and globalisation : IJBG
14
(
2015
)
2
,
pp. 187-207
Persistent link: https://www.econbiz.de/10011530675
Saved in:
7
Service sectors in India issues, challenges and opportunities
Jeyakumar, S.
(
ed.
);
Muthukumar, V.
(
ed.
)
-
2019
Persistent link: https://www.econbiz.de/10012108023
Saved in:
8
Kundenmitwirkung bei der Dienstleistungsspezifizierung : Auswirkungen auf Kundenbeurteilung und -verhalten
Straus, Lennart
-
2017
Persistent link: https://www.econbiz.de/10011582938
Saved in:
9
Serviceology for services : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings
Hara, Yoshinori
(
ed.
);
Karagiannis, Dimitris
(
ed.
)
-
ICServ <5., 2017, Wien>
-
2017
Persistent link: https://www.econbiz.de/10011664142
Saved in:
10
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
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