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Kundenzufriedenheit im IT-Outs...
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69
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46
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Stauss, Bernd
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Egger, Peter
41
Meffert, Heribert
41
Egger, Hartmut
40
Krcmar, Helmut
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Huber, Frank
39
Kohler, Wilhelm
39
Kotlarsky, Julia
39
Svensson, Göran
39
Dibbern, Jens
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Meyer, Anton
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Aksoy, Lerzan
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Mittal, Vikas
34
Stenbacka, Rune
33
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32
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Tourism management : research, policies, practice
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of service research : JSR
135
International journal of production research
127
Services marketing quarterly
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International journal of production economics
120
Cogent business & management
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European Journal of Marketing
110
IZA Discussion Papers
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International Journal of Bank Marketing
106
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Journal of air transport management
101
The TQM journal : the international review of organizational improvement
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International Journal of Contemporary Hospitality Management
90
International journal of services and operations management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Asia Pacific journal of marketing and logistics
87
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81
Discussion paper series / IZA
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Strategic outsourcing : an International journal
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International journal of quality and service sciences
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78
European journal of marketing : EJM
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
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1
Beyond service quality : the mediating role of patient safety perceptions in the patient experience-satisfaction relationship
Rathert, Cheryl
;
May, Douglas R.
;
Williams, Eric S.
- In:
Health care management review : HCM review
36
(
2011
)
4
,
pp. 359-368
Persistent link: https://www.econbiz.de/10009375186
Saved in:
2
Methodik zur permanenten Erfassung und Auswertung des individuellen subjektiven Sicherheitsempfindens, dargestellt am Beispiel von Fahrgästen des ÖPNV bei Großveranstaltungen
Schulze-Bramey, Ulf
-
2012
Persistent link: https://www.econbiz.de/10009707892
Saved in:
3
Customer satisfaction with commercial airlines : the role of perceived safety and purpose of travel
Ringle, Christian M.
;
Sarstedt, Marko
;
Zimmermann, Lorenz
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 459-472
Persistent link: https://www.econbiz.de/10009383548
Saved in:
4
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
5
The service providers
Yagil, Dana
-
2008
Persistent link: https://www.econbiz.de/10003640074
Saved in:
6
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J.
(
ed.
);
Stauss, Bernd
(
honouree
); …
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
Saved in:
7
Dienstleistungsmanagement 2.0 : wie Web-2.0-Instrumente helfen, das Dienstleistungsmanagement zu verbessern
Fauser, Simon Georg
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10008652906
Saved in:
8
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
9
Waiting in multi-stage services : an exploration across service industries
Bergh, Dennis G. von
;
Ghijsen, Paul W. T.
;
Gelderman, …
- In:
International journal of business and globalisation : IJBG
14
(
2015
)
2
,
pp. 187-207
Persistent link: https://www.econbiz.de/10011530675
Saved in:
10
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
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