Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Kunden(un-)zufriedenheit in de...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
70
Kundenzufriedenheit
69
Dienstleistungsqualität
45
Service quality
45
Beziehungsmarketing
41
Relationship marketing
41
Consumer behaviour
40
Konsumentenverhalten
39
Customer service
11
Kundenservice
11
Services
11
Beschwerdemanagement
10
Complaint management
10
Dienstleistung
10
Satisfaction
10
Arbeitszufriedenheit
9
Customer experience
9
Dienstleistungssektor
9
Job satisfaction
9
Service industry
9
Einzelhandel
8
Retail trade
8
Customer integration
7
Kundenintegration
7
Dienstleistungsmarketing
6
Services marketing
6
Viral marketing
6
Virales Marketing
6
Customer loyalty
5
Emotion
5
Service recovery
5
Zufriedenheit
5
Employee retention
4
Mitarbeiterbindung
4
Online retailing
4
Online-Handel
4
Arbeitsgruppe
3
Arbeitskräfte
3
Arbeitsverhalten
3
Betriebliche Wertschöpfung
3
more ...
less ...
Online availability
All
Undetermined
39
Free
1
Type of publication
All
Article
73
Type of publication (narrower categories)
All
Article in journal
73
Aufsatz in Zeitschrift
73
Language
All
English
73
Author
All
Aksoy, Lerzan
5
Edvardsson, Bo
4
Buoye, Alexander
3
Keiningham, Timothy
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
3
Witell, Lars
3
Bloemer, Johanna M.
2
Cooil, Bruce
2
Hillebrand, Bas
2
Huang, Wen Hsien
2
Joosten, Herm
2
Klaus, Philipp
2
Lariviere, Bart
2
Lipkin, Michaela
2
Malthouse, Edward C.
2
Meiren, Thomas
2
Schäfer, Adrienne
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Söderlund, Magnus
2
Tronvoll, Bård
2
Willems, Kim
2
Wirtz, Jochen
2
Wu, Luorong
2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Arbore, Alessandro
1
Aslan, Marjan
1
Batat, Wided
1
Beierlein, Andrea
1
Belanche, Daniel
1
Birgelen, Marcel van
1
Bombert-Peters, Yvette
1
Bornemann, Torsten
1
Bouzaabia, Olfa
1
Bouzdine-Chameeva, Tatiana
1
Bradley, Graham L.
1
Breazeale, Michael
1
more ...
less ...
Published in...
All
Journal of service management
Journal of retailing and consumer services
427
International journal of hospitality management
362
NBER working paper series
359
Discussion paper series / IZA
341
Journal of business research : JBR
325
Working paper / National Bureau of Economic Research, Inc.
309
NBER Working Paper
296
IMF Working Papers
270
Economics of education review
251
SOEP survey papers
234
The journal of services marketing
191
The service industries journal
179
Tourism management : research, policies, practice
179
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
178
IZA Discussion Paper
169
Journal of travel and tourism marketing
166
Journal of hospitality marketing & management
155
International journal of contemporary hospitality management
142
ILO Working Papers
140
CESifo working papers
104
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
100
Cogent business & management
97
Policy research working paper : WPS
97
IMF Staff Country Reports
94
Journal of air transport management
93
SpringerLink / Bücher
93
Asia Pacific journal of marketing and logistics
89
Service business
89
The TQM journal : the international review of organizational improvement
89
Journal of service research : JSR
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Mathematica Policy Research Reports
84
Tourism management perspectives : TMP
83
International journal of productivity and quality management : IJPQM
81
Psychology & marketing
81
Journal of the Academy of Marketing Science
74
Industrial marketing management : the international journal for industrial and high-tech firms
73
The international journal of bank marketing : IJBM
72
more ...
less ...
Source
All
ECONIS (ZBW)
73
Showing
1
-
10
of
73
Sort
Relevance
Date (newest first)
Date (oldest first)
1
A process-output classification for customer participation in services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
Saved in:
2
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
3
Smile for a while : the effect of employee-displayed smiling on customer affect and satisfaction
Otterbring, Tobias
- In:
Journal of service management
28
(
2017
)
2
,
pp. 284-304
Persistent link: https://www.econbiz.de/10011704038
Saved in:
4
Providing feedback to service customers : the effect of the presentation order and repetition of feedback types
Kim, Shinyoung
;
Choi, Sunmee
;
Verma, Rohit
- In:
Journal of service management
28
(
2017
)
2
,
pp. 389-416
Persistent link: https://www.econbiz.de/10011704070
Saved in:
5
Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
Saved in:
6
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
7
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
8
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley A.
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
9
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
10
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
