E-health basically comprises health services and informationdelivered or enhanced through the Internetand related technologies (Eysenbach, 2001). The futurehealthcare system and its services, enabling e-health, arebased on the communication between all informationsystems of all participants of...

Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed...

This book contains the refereed proceedings of the Third International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2012.At the conference, researchers from all over the world present innovative ideas, research, and applications in the design,...