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~isPartOf:"Services marketing quarterly"
~isPartOf:"International journal of services, economics and management"
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Consumer behaviour
Dienstleistung
24
Services
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Dienstleistungsqualität
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Service quality
20
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16
Customer satisfaction
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Services marketing quarterly
International journal of services, economics and management
The journal of services marketing
19
Journal of retailing and consumer services
13
Journal of service research : JSR
11
The service industries journal
9
Journal of business research : JBR
8
Journal of service research
8
SpringerLink / Bücher
8
International journal of hospitality management
7
Journal of service management
6
Journal of marketing communications
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
Journal of service theory and practice
4
The journal of brand management : an international journal
4
Basler Schriften zum Marketing
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business information systems : IJBIS
3
International journal of market research
3
Berichte aus Energie- und Umweltforschung
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Dienstleistungsmarketing : Konzeptionen und Anwendungen
2
Dynamik mit Verantwortung
2
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
2
European research studies
2
Fokus Dienstleistungsmarketing
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Gabler Edition Wissenschaft
2
Gabler Research
2
Health marketing quarterly
2
Innovatives Dienstleistungsmarketing in Theorie und Praxis
2
International journal of business excellence
2
International journal of consumer studies
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International journal of innovation management
2
International journal of retail and distribution management
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Journal of business economics : JBE
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Journal of customer behaviour
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Journal of marketing
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Journal of marketing management : MM
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Journal of service theory and practice : JSTP
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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1
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional
services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
2
Customer engagement and loyalty : a comparative study between service contexts
Fernandes, Teresa
;
Esteves, Fabia
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 125-139
Persistent link: https://www.econbiz.de/10011486838
Saved in:
3
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
4
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
5
Value co-creation : factors affecting discretionary effort exertion
Aggarwal, Praveen
;
Basu, Amiya K.
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 321-336
Persistent link: https://www.econbiz.de/10010465663
Saved in:
6
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
7
Toward a luxury service value taxonomy : empirical evidence and future directions
Conejo, Francisco J.
;
Cunningham, Lawrence F.
;
Young, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10012179198
Saved in:
8
Consumers' perception of service newness and its marketing implications
Savas-Hall, Selen
;
Koku, P. Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 35-48
Persistent link: https://www.econbiz.de/10012179200
Saved in:
9
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
10
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
1
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