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Developing a maturity model for service systems in heavy equipment manufacturing enterprises
Neff, Alexander; Hamel, Florian; Herz, Thomas Ph.; … - In: Information & management : the internat. journal of … 51 (2014) 7, pp. 895-911
Persistent link: https://www.econbiz.de/10010431280
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IT-related service : a multidisciplinary perspective
Huang, Ming-hui; Rust, Roland T. - In: Journal of service research : JSR 16 (2013) 3, pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
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Exploring services science : third international conference, IESS 2012, Geneva, Switzerland, February 15 - 17, 2012 ; proceedings
Snene, Mehdi (ed.) - 2012
Persistent link: https://www.econbiz.de/10009491903
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Effect mechanisms of perceptual congruence between information systems professionals and users on satisfaction with service
Benlian, Alexander - In: Journal of management information systems : JMIS 29 (2012/13) 4, pp. 63-96
Persistent link: https://www.econbiz.de/10009764555
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ÖPP im IT- und Dienstleistungsbereich : Marktüberblick und kritische Erfolgsfaktoren
2011
Persistent link: https://www.econbiz.de/10010433672
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2009-: Hershey, Pa. : IGI Global - 1.2009 -
Persistent link: https://www.econbiz.de/10003842038
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Handel, Dienstleistung und Stadtentwicklung in der Informationsgesellschaft : Entwicklungstrends, Handlungsoptionen und Chancen
Emskötter, Eva (contributor); Pietschmann, Birgit (agent) - 1999 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001422866
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Exploring services science : 4th international conference, IESS 2013, Porto, Portugal, February 7 - 8, 2013 ; proceedings
Cunha, João Falcão e (ed.); Snene, Mehdi (contributor);  … - 2013
Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating … Science (IESS), held in Porto, Portugal, in February 2013. This year, the conference theme was Enhancing Service System …
Persistent link: https://www.econbiz.de/10009738992
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Information systems and new applications in the service sector : models and methods
Wang, John (contributor) - 2011
"This book examines current, state-of-the-art research in the area of service sectors and their interactions, linkages …
Persistent link: https://www.econbiz.de/10009012991
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Customer relationship management theory and research in the new millennium : directions for future research
Debnath, Rajarshi; Datta, Biplab; Mukhopadhyay, Susmita - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 299-325
Persistent link: https://www.econbiz.de/10011633650