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Developing a maturity model for service systems in heavy equipment manufacturing enterprises
Neff, Alexander; Hamel, Florian; Herz, Thomas Ph.; … - In: Information & management : the internat. journal of … 51 (2014) 7, pp. 895-911
Persistent link: https://www.econbiz.de/10010431280
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IT-related service : a multidisciplinary perspective
Huang, Ming-hui; Rust, Roland T. - In: Journal of service research : JSR 16 (2013) 3, pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
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Effect mechanisms of perceptual congruence between information systems professionals and users on satisfaction with service
Benlian, Alexander - In: Journal of management information systems : JMIS 29 (2012/13) 4, pp. 63-96
Persistent link: https://www.econbiz.de/10009764555
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ÖPP im IT- und Dienstleistungsbereich : Marktüberblick und kritische Erfolgsfaktoren
2011
Persistent link: https://www.econbiz.de/10010433672
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2009-: Hershey, Pa. : IGI Global - 1.2009 -
Persistent link: https://www.econbiz.de/10003842038
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Information systems and new applications in the service sector : models and methods
Wang, John (contributor) - 2011
"This book examines current, state-of-the-art research in the area of service sectors and their interactions, linkages …
Persistent link: https://www.econbiz.de/10009012991
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Customer relationship management theory and research in the new millennium : directions for future research
Debnath, Rajarshi; Datta, Biplab; Mukhopadhyay, Susmita - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 299-325
Persistent link: https://www.econbiz.de/10011633650
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Editorial: information systems for smart services
Beverungen, Daniel; Matzner, Martin; Janiesch, Christian - In: Information systems and e-business management : ISeB 15 (2017) 4, pp. 781-787
Persistent link: https://www.econbiz.de/10011781060
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When more is less : field evidence on unintended consequences of multitasking
Goes, Paulo B.; Ilk, Noyan; Lin, Mingfeng; Zhao, J. Leon - In: Management science : journal of the Institute for … 64 (2018) 7, pp. 3033-3054
Persistent link: https://www.econbiz.de/10011899706
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Semantic modeling of logistics services
Leukel, Jörg; Kirn, Stefan - In: Individualization Engineering : Gestaltung adaptiver …, (pp. 63-78). 2008
Persistent link: https://www.econbiz.de/10014561752