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Valuing subscription-based businesses using publicly disclosed customer data
McCarthy, Daniel M.; Fader, Peter; Hardie, Bruce G. S. - In: Journal of marketing 81 (2017) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10011636836
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Creating enduring customer value
Kumar, V.; Reinartz, Werner J. - In: Journal of marketing 80 (2016) 6, pp. 36-68
Persistent link: https://www.econbiz.de/10011621576
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Stock returns on customer satisfaction do beat the market : gauging the effectof a marketing intangible
Fornell, Claes; Morgeson, Forrest V., III.; Hult, G. … - In: Journal of marketing 80 (2016) 5, pp. 92-107
Persistent link: https://www.econbiz.de/10011591206
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The role of marketer-generated content in customer engagement marketing
Meire, Matthijs; Hewett, Kelly; Ballings, Michel; Kumar, V. - In: Journal of marketing 83 (2019) 6, pp. 21-42
Persistent link: https://www.econbiz.de/10012176245
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A theory of customer valuation : concepts, metrics, strategy, and implementation
Kumar, V. - In: Journal of marketing 82 (2018) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10011804063
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The impact of brand equity on customer acquisition, retention, and profit margin
Stahl, Florian; Heitmann, Mark; Lehmann, Donald R.; … - In: Journal of marketing 76 (2012) 4, pp. 44-63
Persistent link: https://www.econbiz.de/10009782957
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How physical stores enhance customer value : the importance of product inspection depth
Zhang, Jonathan Z.; Chang, Chun-Wei; Neslin, Scott A. - In: Journal of marketing 86 (2022) 2, pp. 166-185
Persistent link: https://www.econbiz.de/10013258823
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Growing existing customers' revenue streams through customer referral programs
Garnefeld, Ina; Eggert, Andreas; Helm, Sabrina V.; Tax, … - In: Journal of marketing 77 (2013) 4, pp. 17-32
Persistent link: https://www.econbiz.de/10009782092
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Managing dynamics in a customer portfolio
Homburg, Christian; Steiner, Viviana V.; Totzek, Dirk - In: Journal of marketing 73 (2009) 5, pp. 70-89
Persistent link: https://www.econbiz.de/10003875409
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Driving profitability by encouraging customer referrals : who, when, and how
Kumar, V.; Petersen, J. Andrew; Leone, Robert P. - In: Journal of marketing 74 (2010) 5, pp. 1-17
Persistent link: https://www.econbiz.de/10009237718