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relationship with customers' willingness to recommend to others was relatively weak. This finding has important marketing …
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marketing mix strategies. The use of standardized strategies for these niches with different perception and behavior linkages …
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This paper makes a detailed comparison of two major financial services in Singapore: life insurance and stockbrokerage. Relationships of perceptions and expectations of service quality, mean service adequacy (MSA) and mean service superiority (MSS) with service satisfaction and loyalty are...
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