Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Performance of the point of si...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsmanagement
318
Service management
309
Dienstleistung
94
Dienstleistungsqualität
90
Service quality
90
Dienstleistungssektor
68
Service industry
64
Beziehungsmarketing
61
Relationship marketing
60
Management
57
Services
52
Dienstleistungsmarketing
35
Kundenzufriedenheit
35
Qualitätsmanagement
35
Services marketing
35
Customer satisfaction
34
Deutschland
33
Germany
33
Quality management
33
Customer service
29
Kundenservice
29
Service innovation
29
Theorie
28
Theory
28
Dienstleistungsinnovation
25
Consumer behaviour
24
Konsumentenverhalten
24
Kundenintegration
23
Customer integration
22
Dienstleistungsbetrieb
22
Prozessmanagement
20
Business process management
19
Betriebliche Wertschöpfung
18
Gesundheitswesen
18
Health care system
18
Innovation
18
Value creation
18
Hotel industry
16
Hotellerie
16
Brand management
14
more ...
less ...
Online availability
All
Undetermined
Free
198
Type of publication
All
Article
170
Book / Working Paper
146
Journal
10
Type of publication (narrower categories)
All
Article in journal
137
Aufsatz in Zeitschrift
137
Aufsatzsammlung
34
Aufsatz im Buch
29
Book section
29
Hochschulschrift
19
Collection of articles of several authors
14
Sammelwerk
14
Lehrbuch
13
Handbook
7
Handbuch
7
Konferenzschrift
6
Textbook
6
Thesis
6
Case study
5
Fallstudie
5
Conference paper
3
Konferenzbeitrag
3
Arbeitspapier
2
Festschrift
2
Graue Literatur
2
Non-commercial literature
2
Working Paper
2
Bibliografie
1
Bibliografie enthalten
1
Bibliography included
1
Conference proceedings
1
more ...
less ...
Language
All
English
213
German
112
Undetermined
3
Author
All
Bruhn, Manfred
33
Hadwich, Karsten
20
Haller, Sabine
8
Fließ, Sabine
4
Spohrer, James C.
4
Stauss, Bernd
4
Bryson, John R.
3
Kijima, Kyoichi
3
Leimeister, Jan Marco
3
Papadimitriou, Antigoni
3
Pfannstiel, Mario A.
3
Rasche, Christoph
3
Roth, Stefan
3
Subramony, Mahesh
3
Woratschek, Herbert
3
Altenfelder, Kai
2
Anderson, Sidney
2
Angelis, Jannis
2
Aulōnitēs, Geōrgios I.
2
Bieger, Thomas
2
Bowen, David E.
2
Bruglieri, Maurizio
2
Börchers, Kirstin
2
Cater-Steel, Aileen
2
Chase, Richard B.
2
Cheng, Lai-yu
2
Clinton, Suzanne
2
Daniels, Peter W.
2
Döring, Stefan
2
Fuglsang, Lars
2
Gouthier, Matthias H. J.
2
Grönroos, Christian
2
Gursoy, Dogan
2
Heggde, Githa S.
2
Heinonen, Kristina
2
Hoppe, Hans Joachim
2
Horbel, Chris
2
Hänssler, Karl Heinz
2
Kieliszewski, Cheryl A.
2
Krenkler, Wolfgang
2
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
16
Springer Gabler <Firma>
4
Springer-Verlag GmbH
4
IGI Global
3
ICServ <5., 2017, Wien>
1
Palgrave Macmillan <Firma>
1
Peter Lang GmbH
1
Springer International Publishing
1
Springer Science + Business Media LLC
1
more ...
less ...
Published in...
All
SpringerLink / Bücher
48
Forum Dienstleistungsmanagement
15
Springer eBook Collection
14
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Journal of service management
9
International journal of hospitality management
7
Journal of business research : JBR
7
Research
6
The journal of services marketing
5
Fokus Dienstleistungsmarketing
4
International journal of contemporary hospitality management
4
Lehrbuch
4
Service Science: Research and Innovations in the Service Economy
4
Service business
4
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
3
Manufacturing & service operations management : M & SOM
3
Marketing intelligence & planning
3
Public management review
3
Service systems science
3
Services marketing quarterly
3
Springer eBooks / Business and Economics
3
The service industries journal
3
Academy of Management perspectives : AMP
2
Applied Marketing Science / Angewandte Marketingforschung
2
BWL Tourismus 8-2011
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Betriebswirtschaftliche Forschungsergebnisse
2
Business process management journal
2
Die Betriebswirtschaft : DBW
2
European journal of operational research : EJOR
2
Human resource management review
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production research
2
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management : IJSOM
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Journal of service theory and practice : JSTP
2
Lehr- und Handbücher zu Tourismus, Verkehr und Freizeit
2
more ...
less ...
Source
All
ECONIS (ZBW)
322
RePEc
3
OLC EcoSci
1
Showing
1
-
10
of
326
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Capacity management strategies in supply chains : a critical review and directions for future
Rajani, Renu L.
;
Heggde, Githa S.
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 81-117
Persistent link: https://www.econbiz.de/10012225268
Saved in:
2
What keeps hotel asset managers up at night : key industry issues and proposed solutions
Singh, A. J.
;
Schmidgall, Raymond S.
;
Zhang, Yunwei
- In:
The journal of hospitality financial management : …
23
(
2015
)
2
,
pp. 147-150
Persistent link: https://www.econbiz.de/10011430522
Saved in:
3
Wie Managed-Service-Projekte gelingen : eine Einführung
Walther, Roland
;
Hoppe, Hans Joachim
-
2016
Persistent link: https://www.econbiz.de/10011431497
Saved in:
4
Sequential appointment scheduling considering patient choice and service fairness
Yan, Chongjun
;
Tang, Jiafu
;
Jiang, Bowen
;
Fung, Richard …
- In:
International journal of production research
53
(
2015
)
23/24
,
pp. 7376-7395
Persistent link: https://www.econbiz.de/10011433617
Saved in:
5
Impact of an "online-to-store" channel on demand allocation, pricing and profitability
Cao, James
;
So, Kut C.
;
Yin, Shuya
- In:
European journal of operational research : EJOR
248
(
2016
)
1
,
pp. 234-245
Persistent link: https://www.econbiz.de/10011434794
Saved in:
6
Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye
;
Cole, Shu Tian
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
Saved in:
7
Regional management in multinational service operations : do services drive regional management structures?
Freiling, Jörg
;
Kähäri, Perttu
;
Piekkari, Rebecca
; …
- In:
Perspectives on headquarters-subsidiary relationships …
,
(pp. 27-57)
.
2016
Persistent link: https://www.econbiz.de/10011538537
Saved in:
8
How service customers tidy their service quality perceptions
Georgantzas, Nicholas C.
;
Katsamakas, Evangelos
- In:
Human systems management : HSM
35
(
2016
)
2
,
pp. 129-139
Persistent link: https://www.econbiz.de/10011547920
Saved in:
9
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
10
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
