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Defining the relationships between IT service management and IT service governance
Jäntti, Marko; Hotti, Virpi - In: Information technology and management 17 (2016) 2, pp. 141-150
Persistent link: https://www.econbiz.de/10011497700
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Developing the concept of life-cycle service offering
Rabetino, Rodrigo; Kohtamäki, Marko; Lehtonen, Heini; … - In: Industrial marketing management : the international … 49 (2015), pp. 53-66
Persistent link: https://www.econbiz.de/10011373947
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Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio; Ugolini, Marta Maria; Cobelli, Nicola; … - In: The TQM journal : the international review of … 27 (2015) 2, pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
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A typology of customer-to-customer interaction and its implications for excellence in service provision
Sá, Patrícia Moura; Amorim, Marlene - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1183-1193
Persistent link: https://www.econbiz.de/10011778140
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Serviceorientierung in dynamischen Produktions- und Innovationsnetzwerken
Weiß, Michael; Kraus, Waldemar - In: Kybernetik und Wissensgemeinschaft : vernetztes Denken, …, (pp. 73-88). 2014
Persistent link: https://www.econbiz.de/10010336444
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Business process management heuristics in IT service management : a case study for incident management
Pereira, Rúben; Vasconcelos, José Braga de; Rocha, Álvaro - In: Computational & mathematical organization theory 27 (2021) 3, pp. 264-301
Persistent link: https://www.econbiz.de/10012614864