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Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The journal of services marketing 29 (2015) 1, pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
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The effects of service quality, image and trust on satisfaction and its impact on Syari’ah Bank customer loyalty in Palembang
Asiati, Diah Isnaini; Wibowo; Umar, Husein; Sitinjak, Tony - In: Business and Economic Research : BER 9 (2019) 1, pp. 295-316
Persistent link: https://www.econbiz.de/10012030418
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Islamic branding as a tool for customer retention : antecedents and consequences of Islamic brand loyalty
Mohammad Rashed Hasan Polas; Jahanshahi, Asghar Afshar; … - In: International journal of islamic marketing and branding 3 (2018) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10011886298
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Customer loyalty development : the role of switching costs
Stan, Valentina; Caemmerer, Barbara; Cattan-Jallet, Roxane - In: The journal of applied business research 29 (2013) 5, pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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Impacts of cruise industry corporate social responsibility reputation on customers' loyalty : mediating role of trust and identification
Ahn, Jiseon; Shamim, Amjad; Park, Jungkun - In: International journal of hospitality management 92 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012425029
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Designing and validating customer loyalty construct for the banking sector (evidence from Pakistan)
Saif, Naveed; Khan, Muhammad Tahir; Khan, Irfan Ullah; … - In: International journal of business excellence : IJBEX 28 (2022) 3, pp. 397-418
Persistent link: https://www.econbiz.de/10014234695
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CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty
Min, Jihye; Kim, Jiyoung; Yang, Kiseol - In: Journal of retailing and consumer services 72 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014253482
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OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar; Fallu, Jean-Mathieu; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
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Model for measuring customer loyalty towards a service provider
Skačkauskienė, Ilona; Vilkaitė-Vaitonė, Neringa; … - In: Journal of business economics and management 16 (2015) 6, pp. 1185-1200
Persistent link: https://www.econbiz.de/10011421758